Lovingly enable mom's independence at home, as she has both acute and chronic conditions. I help with ADL's, food shopping and meal preparation, bookkeeping, maintain house, and provide rides for appointments.

Assist students and co-borrowers navigate the application process for private student loans

Provided telephone and in-person reception for the programs, entered client appointments based on information received from program staff, calculated account balance, co-pay required, and verified Mass Health through REVS, annotated schedules as required, responsible for promoting and upholding the principles of Corporate Compliance and the ECHS Corporate Compliance program, adhere to all ECHS policies and procedures including the code of Conduct, Consumer Confidentiality and HIPAA, respect diversity of others by demonstrating and modeling cultural awareness and sensitivity at all times.

Assisted customers with problem resolution, reviewed documents in support of transactions for accuracy and veracity, reconciled receipts with revenue control documents

Responded efficiently to a high call volume, while achieving personal and company goals, fielding provider calls, triaging urgent mental health and substance abuse admissions and ensuring that they were handled by the appropriate queue, checked member eligibility and delivered detailed benefit(s) information and referrals.

Acting as an Ambassador for Comcast, I positively positioned Comcast's offerings against competitors, resolved issues related to billing, established rapport while providing effective relationships and acted in the best interest of both the customer and the company

Grew within Logixhealth to increasingly responsible positions, having started in Customer Service, moved up to Charge Entry, ultimately promoted to entry-level Coder, upon completion of coursework @ NSCC, with a GPA of 3.9

Eased the intake process by providing clerical support to intake nurses, tracking Managed Care and Mass Health authorizations, tracked and logged subsequent authorizations and notified clinical staff of due dates, which kept providers updated with all pertinent patient information, increasing productivity interdepartmentally.