Jennifer Mecham Email & Phone Number

South Jordan, Ut, Us

New York, Ny, Us

New York, Ny, Us

• Collaborated between the Banking and Business Blueprint and Global Learning and Knowledge Management teams to ensure the proper learning and performance support is provided. • Allied with the Banking and Business Blueprint Leadership team to identify gaps and recommend goal-oriented solutions.• Translated learning strategy into clear action plans and coordinated comprehensive learning solutions with impacted teams.• Facilitated bi-weekly governance meetings with all Banking and Business Blueprint Leadership and support teams. This included Planning, Project Management, and Compliance.

New York, Ny, Us

- Liaisons between the Banking and Business Blueprint team and Learning to ensure the proper performance support is provided. - Utilizes performance consultation to understand performance gaps and recommend appropriate learning solutions. - Translate learning strategy into clear plans and coordinates comprehensive learning solutions

New York, Ny, Us

• Responsible for end-to-end training development for Commercial Merchant Servicing (CMS), globally. • Own the development and efficacy of new hire content for multiple business units and markets. • Manage multiple projects, with varying complexity, at any given time. • Lead, develop, and manage a global team of professional Instructional Designers and Graphic Designers. • Spearhead initiatives to modernize learning, address subscale needs, and ensure the correct tools are in place to design effective learning.• Foster relationships with business partners to ensure strong alignment between training and teams within the business units.

New York, Ny, Us

Senior Instructional Designer for Multiple Audience Projects in the Eastern Hemisphere.

New York, Ny, Us

• Function as a Lead Instructional Designer on several projects.• Interacte directly with project leads, stakeholders, and subject matter experts forming relationships and clarifying tasks and goals to ensure all training deliverables meet the needs of the business.• Identify opportunities for web-based training solutions and rapid prototyping in each learning solution.• Serve as the go-to person on my team for information relating to Delivery and Operations.

• Acted as manager on duty, assisting in hiring, supervising a staff of 100 plus employees, generating employee schedules, managing Servesafe tests, and providing training when needed.• Directed daily operation including oversight of computer troubleshooting, balancing registers and making daily deposits, and compiling weekly inventories and supply orders.• Performed guest services such as coordinating banquets, handling complaints and concerns.

Master Of Arts (M.A.), Curriculum And Instruction

Bachelor Of Science In Information Systems And Technology, Design And Visual Communications, General