Developed and led a team of 200+ L&D professionals in the U.S and EU. Built learning strategies to support 70k employees across all company levels. Built collaborative senior executive relationships across the company as a trusted advisor. Core Competencies: Professional Development Solutions, Executive Communications, Business Process Improvement, Leadership, Innovation•Directed matrixed team of training employees while leading centralization efforts for new L&D center within HR; aligned +150 business line training staff to HR team; oversaw team and process optimization.•Developed roadmap for Skills Academy to offer new professional development opportunities to thousands of employees; laid out strategy and CapEx business case for learning experience platform; directed RFP process; partnered with business line executives to determine content tracks, measurement, and adoption goals; aligned L&D team to agile build.•Saved company 7M work hours and reduced training completion time by 25% via compliance training rebuild; worked with compliance experts; reviewed regulatory requirements; collaborated with business line partners; delegated program reorganization responsibilities among cross-functional team.•Oversaw major program rebuild for 10K frontline employees; worked with consultants to develop strategy; presented business case to senior leadership; earned buy in for partial program rollout over 6-month timeframe; delivered program demo for full executive team; aligned agile team for content creation and rollout strategy.•Decreased onboarding program time-to-productivity from 10 to 5 days; worked with executive business sponsor to revitalize training and onboarding procedures.•Directed L&D team to build business case for data-driven virtual reality pilot program aimed at improving employee proficiency and bolstering customer experience; analyzed frontline employee segments; awarded Brandon Hall award for successful pilot program launch.

Aligned business line L&D resources with senior leadership to build and implement professional development strategies. Led cross-functional communications to support internal teams and introduce improved learning assets.Core Competencies: L&D Initiatives, Program Management Skills, Educational Assets, Cross-Functional Team Leadership• Developed and implemented company-wide learning strategy, streamlining processes and eliminating duplicate content; centralized learning educational resources across entire company, resulting in enterprise L&D function

Led compliance training function, overseeing development and assignment of streamlined program and workflows. Headed delivery of yearly compliance training programs for all employees.Core Competencies: Regulatory Compliance, Process Improvements, Employee Relations, Organizational Skills• Spearheaded design and delivery of annual compliance training program for +60K employees; liaised with executive leadership and employees to identify and integrate training requirements.• Built Community of Practice (CoP) for learning professionals company-wide, streamlining procedures and earning promotion to Directorial role; developed relationships with business line L&D professionals; assessed existing programs; reviewed learning requirements; established CoP structure, governance, and activities.

• Facilitated a 4-week new hire training program for call center agents, covering key areas such as systems, transactions, and customer service.• Evaluated new hires throughout the training program and made recommendations for permanent placement in call center roles.

• Managed a team of 8 branch tellers, overseeing day-to-day teller line operations to ensure smooth workflow and customer satisfaction.• Conducted a 1-week new hire training program for tellers, focusing on risk management, transaction procedures, and customer service excellence.