Jennifer Mertlich Email and Phone Number
My work experience and history is focused on providing the highest customer care and building relationships of trust. My professional career began at Bank of America where I was hired as an entry level teller and through my hard work and dedication, progressed through every position in the banking center and was in time promoted to Branch Manager. Having experienced all levels of responsibility in the bank I was able to be an effective leader and mentor to my co-workers. I took these leadership skills to a new industry and began working in the orthodontics and dental field. By relying on my strong relationship building skills, I became the patient care coordinator and provided regional trainings to other offices in the area. I am currently working as the Office Manager for a physical therapy office where I am the patient liaison for our patients and care providers.
Puyallup School District
View- Website:
- puyallup.k12.wa.us
- Employees:
- 1724
-
Office ClerkPuyallup School DistrictPuyallup, Wa, Us -
Office ManagerPhysio Movement & Performance Aug 2021 - PresentTacoma, Washington, United States● Streamlined billing process by implementing a new system to optimize company efficiency &profits. Managed billing, insurance claims and payment processing.● Maintaining Patient charts & billing records. Fulfilling records requests and ensuring properdocumentation in order to adhere to proper laws & regulations. Fulfilling pre-authorizations incoordination with insurance regulations and timeframe requirements.● Created digital content for newsletter, social media & marketing.● Demonstrated exceptional customer service skills by proactively addressing patient inquiries,requests & referrals.● Acted as a valuable liaison between patients, insurance and doctors, identifying and promptlyreporting complex clinical issues to ensure timely resolutions and patient care. -
Office Manager & Billing SpecialistPhysio Movement & Performance Aug 2021 - Jan 2024 -
Orthodontic Treatment CoordinatorGentle Dental Careers Nov 2011 - Jun 2017Puyallupl, Wa● Coordinating Doctor & Patient schedules at multiple offices. Working in collaboration withpatients and doctors to ensure adherence to long term treatment● Managed billing, insurance claims & payment processing. Maintaining & auditing charts toprotect from risk and exposure. Fulfilling records requests.● Building relationships and earning trust of our clients by providing resources, information andsupport. Presented treatment plans and executed contracts for long term orthodontic treatment.● Regional trainer for dental specialties in customer experience and presenting treatment plans. -
Banking Center Manager, AvpBank Of America May 2004 - Nov 2011● Held several positions allowing me to see all aspects of banking from customer service toleadership and management.● Led processes for hiring, development and empowering new associates.● Managing routine daily operations acting on behalf of the bank protecting from risk & exposure.
Frequently Asked Questions about Jennifer Mertlich
What company does Jennifer Mertlich work for?
Jennifer Mertlich works for Puyallup School District
What is Jennifer Mertlich's role at the current company?
Jennifer Mertlich's current role is Office Clerk.
Who are Jennifer Mertlich's colleagues?
Jennifer Mertlich's colleagues are Joanne Flom, Lizzie Herrera, Andrea Steiner, Kara Benson, Katrina Core, Malena Kamel, Jill (Watson) Burch.
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