Collaborated with sales representatives, sales leadership, finance, legal, and customer support to deliver administrative support that drove communications across the company to ensure customer success. Assisted in managing transactions in Salesforce.com, documenting processes, and other requests related to the sales process. Provided exceptional customer service and help to accelerate our sales teams to meet their targets by:• Vetting and assigning Leads• Setting up product evaluations for prospects• Process purchase orders and converting to sales orders for finance• Managing customer software purchases by generating, documenting, and releasing product toend-users (licenses and keys)• Organizing and maintaining prospect/customer data within the CRM• Liaison between the direct and indirect sales teams and other departments within ourorganisation• Escalating support cases at customer request• Liaison between legal and sales for NDAs, EULA negotiations, and completing supplier forms • Documenting and managing onboarding of new direct and indirect sales personnel

Provide administrative support to lawyers and enhance office effectiveness. Handle communication with clients and attorneys. Locate and develop case relevant information. Type up and file basic legal documents and correspondence.
 Answer and direct phone calls. Maintain contact lists. Monitor deadlines and juggle calendars. Assisting with accounting and billing. Coordinating appointments, including all correspondence and necessary logistics. Studying case law as it pertains to the type of law that is practiced by the firm. Maintenance of a case log and/or file for reference and review.

Provide customer service and administrative support to high volume court systems requiring high level of discretion and, including Ithaca City Court, Broome County Family Court and Tompkins County Surrogate’s Court. Review documents, forms and court records for accuracy; data processing; prepare periodic reports, daily calendars, court orders and distribute as necessary. Retrieve files and assist the public with a variety of complex tasks. Successfully learned three court systems processes and provided exemplary administrative service in short periods of time.

Delivered friendly, exceptional and fast service for high volume fine dining restaurant that sat 110+ customers. Managed closing duties including restocking inventory and reconciling cash drawer.Demonstrated extensive knowledge of multiple drink and cuisine menus.

Managed all aspects of staff operations for popular, high volume dining establishment including coordinating weekly schedule for 15 employees, reconciling cash drawer and credit card machine for total sales while also serving and performing front of house responsibilities. Trained multiple new hires simultaneously as servers/hosts ensuring high level of professionalism for establishment.Coordinated inventory tracking for all restaurant supplies and staff uniforms.

Utilized internal systems, Microsoft Word, Microsoft Excel and Microsoft Outlook to input large volume of data for software company selling Point of Sales systems to universities and hospitals. Managed and cross-referenced multiple nutritional database projects simultaneously.Delivered accurate results for clients within four to six weeks.

Political Action Committee on the Charitable Match ProgramManaged distribution of charitable donations and coordinated event planning for corporate luncheons; coordinated itineraries and press information for highly visible political action committee.

Corporate Information Department | Data Security AssistantMember of IT Security group of 7 employees and consultants responsible for all Identity Access Management function and technical support; responded to one hundred user id requests on a monthly basis and provided appropriate, secure access in a timely manner.

Coordination, scheduling, filing, and phone coverage for non-profit technology organization providing graphic design education programs to New York Public Schools.Coordinated 6,000-piece mailing to New York City Schools and administrators.Developed an organizational system for busy Executive Director.

Managed all front operations for theater bar including vendor and staff management while maintaining high level of organization. Administered payroll, accounting and purchasing for theater bar and staff resulting in accurate and on-time processing of all accounts.Coordinated marketing and administration for theater space expansion by promoting 75 seat space to multiple theater agencies.