Successfully developed a concierge primary care private practice from just one physician, three employees, and 100 patients, to a thriving business with six physicians, 18 employees, and over 1400 patients.Orchestrated a strategic business acquisition that resulted in the largest concierge private practice in Hampton Roads, with offices in multiple cities.Co-created and managed Cornerstone WorkWell, a revolutionary executive health program that provides businesses in Hampton Roads with… Show more Successfully developed a concierge primary care private practice from just one physician, three employees, and 100 patients, to a thriving business with six physicians, 18 employees, and over 1400 patients.Orchestrated a strategic business acquisition that resulted in the largest concierge private practice in Hampton Roads, with offices in multiple cities.Co-created and managed Cornerstone WorkWell, a revolutionary executive health program that provides businesses in Hampton Roads with exceptional employee health and wellness options such as executive wellness physicals and on-site workforce wellness clinics.Proficiently managed a team of board-certified physicians, a certified nurse practitioner, three on-site corporate wellness clinics, and a multi-site nursing staff at offices in Suffolk and Norfolk.Produces monthly and yearly financial reports for corporate accountants and owners, with an impressive 43% growth over the past four years.Develops and implements effective marketing and onboarding strategies for new patients, while also managing payroll, insurance, and accounts receivable.Customizes employee benefit plans and drives employee recruitment and development to provide exceptional service to our patients.My extensive experience in healthcare business management has enabled me to lead a successful and growing enterprise, while providing excellent care and services to our patients. Show less

As an experienced manager of a concierge model primary care practice, I have had the privilege of working with nearly 300 patients and overseeing 5 on-site nurse practitioner clinics throughout the Hampton Roads area. Here are some of my key responsibilities and achievements:Conducting personalized hands-on orientation with every new patientCompiling weekly, monthly, and annual reports with data from nurse practitioner clinicsMaintaining schedules for physicians, nurse… Show more As an experienced manager of a concierge model primary care practice, I have had the privilege of working with nearly 300 patients and overseeing 5 on-site nurse practitioner clinics throughout the Hampton Roads area. Here are some of my key responsibilities and achievements:Conducting personalized hands-on orientation with every new patientCompiling weekly, monthly, and annual reports with data from nurse practitioner clinicsMaintaining schedules for physicians, nurse practitioners, and nursing staffProducing monthly and yearly financial reports for corporate accountant and ownerImplementing marketing efforts for new patients through various media channelsServing as an executive assistant to the physician, providing the tools to manage patient care efficiently. Show less

As Clinic Administrator:Prebookings increased from 18% to 40%.Net Promoters Score increased from 40% to 60%. (National average is 55%).Holiday Gift Card Average Sales increased from $59 to $70 in the month of December Operations Standards Review conducted at time of hire (OCT 2010) resulted in overall score of 63%. As Clinic Administrator, Operations Standards Review (APR 2011) resulted in overall score of 92%.Achieved nearly all weekly, monthly and quarterly objectives as… Show more As Clinic Administrator:Prebookings increased from 18% to 40%.Net Promoters Score increased from 40% to 60%. (National average is 55%).Holiday Gift Card Average Sales increased from $59 to $70 in the month of December Operations Standards Review conducted at time of hire (OCT 2010) resulted in overall score of 63%. As Clinic Administrator, Operations Standards Review (APR 2011) resulted in overall score of 92%.Achieved nearly all weekly, monthly and quarterly objectives as Clinic Administrator. Primary objective is customer service and business growth and development. Focus on daily key performance indicators to drive profitability.Coach sales team on daily basis and monitor goals and performance of sales associates. Interview, hire and develop team of massage therapists and sales associates.Administer weekly schedules and process payroll.Schedule and implement monthly meetings with entire staff.Inventory and order clinic and retail supplies through multiple vendors, including Clayton Kendall and Murad. Coordinate with Franchise Owner on marketing efforts for new prospects.Review reports daily, weekly and monthly to monitor and assess progress.Communicate up-line information to Franchise Owners and Regional Developers.Coordinated sponsorship and volunteer services for local events in Hampton Roads, including ABC’s Extreme Makeover: Home Edition. Show less

Proficient in Microsoft Excel, Word XP, Works, Access, PowerPoint, etc.Coordinated with marketing, sales, and technical groups to facilitate marketing functions. Assisted in implementation of company events, coordinated food orders and delivery. Set up and coordinated executive meetings and conferences. Coordinated employee travel to and from marketing conventions and conferences. Assigned project-based work on a daily basis.Coordinated and developed marketing pieces for… Show more Proficient in Microsoft Excel, Word XP, Works, Access, PowerPoint, etc.Coordinated with marketing, sales, and technical groups to facilitate marketing functions. Assisted in implementation of company events, coordinated food orders and delivery. Set up and coordinated executive meetings and conferences. Coordinated employee travel to and from marketing conventions and conferences. Assigned project-based work on a daily basis.Coordinated and developed marketing pieces for print, internet, television and radio.Set up accommodations and entertainment arrangements for company visitors and investors. Show less