Jennifer Miller, Cssbb Email & Phone Number

A dedicated leader who builds lasting partnerships with clients and vendors with an unwavering focus on employee and self-growth. A history backed by above average SLA attainment, increased customer NPS, and long-tenured/economical supply chain relationships. Proven ability to grow revenue and reduce operational costs through the utilization of 20+ years of increasing executive leadership harnessing training in CI/Lean principals, Organizational Development, Project/Program Management, ITSM and IS Service Delivery. Direction of groups over 80+ resources in the US, China, India, others. Service Delivery for billion dollar manufacturers, retail organizations, and a global corporation managing over $50M in annual revenue. See my recommendations here on LinkedIn.• Director of Operations IS/IT Consulting• Director of Service Delivery for the International Monetary Fund (24x7 multi-location team supporting over 5000 global users (188 countries)• Executive Account Management of multi-million dollar Managed Service/Staff Aug/Project contracts • Help Desk & DevOps management for: Manufacturing, Transportation/Logistics/Aviation, Software, Healthcare, and Finance industries• Portfolio/Program/Project management including software & hardware roll-outs across the US, Canada, and Mexico. Software PM for The Home Depot MyCD Project • IS Leader: CAB, DR/BC, BI, Compliance• International & US DR/BC Planning & Drills • Full ERP Implementations, EMR consulting, IT Auditor, Aquision & Merger • Organizational leader in significant Cost Reduction/Margin Improvement initiatives through Lean and Agile practices• QA Task Force • Testing Governance• Focus on Staff Development with certifications in Organizational Development/Executive Hiring • Customer-Focused Needs Analysis translating into efficient/economical sales agreements and increased customer satisfaction ratings. Heavy contract writing/negotiations • CSSBB, ITIL v4, ITSM, HDI, PMP, SN Admin