Responsible for supervising Collection Operations function smoothly and effectively. The objectives includes keep track of assigned accounts to identify outstanding debts in order to facilitate prompt and full settlement leading to improved cash flow and better AR quality. Planning of motorized collector's call coverage plan. Investigate and resolve discrepancies from scheduled call plan versus actual visits. Implements remedial measures for delinquent/ problematic accounts such as facilitating settlement for bounced check incidences, conducting collection calls, sending collection letters, and/or evaluation prior to endorsing particular accounts to Collection agencies.

The position is primarily responsible for supervising Credit Management operations focusing on the master data and remedial management. The objectives include the assurance of complete, accurate and reliable customer master data and records and involves maximum recovery of past due accounts through normal and remedial collection efforts leading to improved AR quality and reduced write-offs.- Leads the Master Data and Remedial Management Unit to ensure satisfactory achievement of Key Performance Indicators- Ensures completeness and validity of customer documents submitted; creates and updates customer account in the ERP system and handles the filing of customer 201 files.- Implements remedial measures for delinquent/ problematic accounts such as facilitating settlement for bounced check incidences, conducting collection calls, sending collection letters, and/or evaluation prior to endorsing particular accounts to Collection agencies.

Fixed term focusing on Company project - implementation of new ERP system

Have excellent negotiations and communication skills when dealing with customers Duties and Responsibilities:* Accounts Receivable ManagementConducts regular review and analysis of accounts receivable in order to arrive at the correct disposition to facilitate faster collection and adjustment of open amountsHandles reconciliation of accounts with sales and external customers in order ensure that there is clear understanding and defined action plan to maintain healthy account receivable portfolioPrepares and sends out statement of account to customers in order to inform them of the updated status of their accounts and promote complete and timely paymentProvides sales team with an analysis of the customer’s remittance advice in order to ensure correct take up and timely issuance of official receipts (OR) and request for credit note (RFCN) if necessary• Remedial Collection Management Conducts standard collection procedure on problem accounts in order to facilitate maximum recovery of company’s past due receivable. Reviews the call report form submitted by sales; conducts collection calls, negotiation and reconciliation; sending out reminder letter and demand letterEndorses accounts to the collection agency and monitors its regular progress in order to ascertain that all possible means are exhausted to collect from delinquent accountEvaluates delinquent accounts and recommends specific amounts for write off in order to reflect account receivable balance net of those deemed as uncollectible despite of all possible collection efforts • Credit InvestigationAssist in conducting credit investigation for new accounts and existing accounts for reactivation.Evaluates account and recommend credit limit• Prepares various report in relation to account receivable management and remedial management to provide timely inputs to credit and collection units