Jennifer Mobley Email and Phone Number
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Accomplished compliance professional with experience in regulatory guidelines and corporate best practices. In-depth knowledge of the industry's standards and regulations with an analytical mind able to see the complexities of procedures and regulations. A highly motivated, certified Process Manager with a strong technical background and proven track record for delivering large business critical projects focused on organization, risk and compliance management. Recognized as a respected team player possessing a high level of fairness, ethics and integrity at all levels company wide with over 10 years of management experience and leadership skills. Broad knowledge with an innovative approach to business problems and the ability to introduce best practices to achieve effective project and product delivery.Expertise: Compliance Management with expertise in Consumer & Business lending and deposit banking regulatory requirements.Specialties:- Risk Management - Audit Oversight & Management- Process & Project Management- BPM Certified & Coach- People Management, Leadership and Development- Training & Development- Content Development for Help Systems- Change Management & Governance
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Senior Manager, Compliance AdvisorCapital One May 2001 - PresentMclean, Va, UsPerforms a key risk management role by ensuring business line initiatives and processes comply with applicable consumer laws and regulations. Responsible for delivering quality results, providing compliance advice to business lines as a subject matter expert, and executing or participating in corporate risk management processes. - Provide subject matter expertise and guidance on consumer compliance requirements- Provide effective challenge and guidance on compliance risks and supporting business line through various interactions and forums- Assess operational breakdowns for compliance risk and provide guidance on remediation/recovery plans- Provide guidance on controls over compliance requirements and business line monitoring of those controls- Perform risk-based design reviews of business line controls and provide guidance on identified risks- Support business line by providing expert advice and influencing changes to processes, procedures and controls to mitigate compliance risk- Determine compliance requirement applicability to business line products and processes- Communicate compliance risk appetite and key performance metrics to business line and monitor business plans to ensure compliance risk remains within approved appetite- Monitor external compliance environment, emerging risks, regulatory focus areas
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Manager, Compliance AdvisorCapital One May 2016 - Jul 2022Mclean, Va, UsPerforms a key risk management role by ensuring business line initiatives and processes comply with applicable consumer laws and regulations. Responsible for delivering quality results, providing compliance advice to business lines as a subject matter expert, and executing or participating in corporate risk management processes. - Provide subject matter expertise and guidance on consumer compliance requirements- Provide effective challenge and guidance on compliance risks and supporting business line through various interactions and forums- Assess operational breakdowns for compliance risk and provide guidance on remediation/recovery plans- Provide guidance on controls over compliance requirements and business line monitoring of those controls- Perform risk-based design reviews of business line controls and provide guidance on identified risks- Support business line by providing expert advice and influencing changes to processes, procedures and controls to mitigate compliance risk- Determine compliance requirement applicability to business line products and processes- Communicate compliance risk appetite and key performance metrics to business line and monitor business plans to ensure compliance risk remains within approved appetite- Monitor external compliance environment, emerging risks, regulatory focus areas
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Risk ManagerCapital One Dec 2012 - Jun 2016Mclean, Va, UsManage risk in a local business area. Leverage risk management methodologies and frameworks to baseline risk levels, as well as create and distribute risk-related reporting to leaders and stakeholders. - Manage risk in local area, including leveraging tools such as ERSA to create transparency into risk levels. Resolve risk events stemming from process breakdowns- Implement new compliance or risk initiatives sponsored at a corporate or division level- Prepare for, coordinate, and respond to internal and external audits- Create and disseminate reporting and metrics related to the risk environment- Identify and resolve problems impacting customers or resulting in a regulatory violation
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Sr Process Manager / Process ManagerCapital One May 2010 - Dec 2012Mclean, Va, UsDay to day oversight of a process or processes. Involved collecting data, measuring performance against requirements and reporting process performance to senior leadership and executives. Responsible for process infrastructure and centralized oversight. Identified and implemented process improvements and drove issue resolution/risk mitigation activities. Developed and maintained formal process documentation including procedures and process flow diagrams. Acted as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions. Developed reporting to monitor operational processes.- Process & Project Management- People Management- Training & Development- Content Development for Help System- Change Management
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Process Coordinator IiCapital One Sep 2008 - May 2010Mclean, Va, UsResponded to business requests and works with requestors to create content that supports business initiatives. Created content that satisfied business need and adheres to established style, formatting and structure standards. Managed, monitored, tracked and resolved daily user requests and issues within designated service level agreements. Recommended and implemented changes to new and/or existing processes or procedures. Provided training to increase user understanding of policies and procedures and participates in general project teamwork. Managed day to day team functions and coordinated daily team activities.– Created and maintained procedures and policies– Identified solutions for content improvement– Partnered with management to develop and execute business strategy– Ensure compliance with company policies and procedures– Provided customer service support and training to internal and external users– Investigated, resolved or escalated user issues– Identified and provided process improvement solutions– Participated in managing special projects or supporting general project work
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Law Enforcement CoordinatorCapital One Oct 2007 - Sep 2008Mclean, Va, UsAssist Law Enforcement such as Detectives, Secret Service, US Postal Inspectors, etc to resolve open cases, make arrests and prosecute fraudsters. Proactively search for and discover organized criminal rings and link accounts that have the characteristics of being part of a larger fraud ring.
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Fraud InvestigatorCapital One Oct 2004 - Oct 2007Mclean, Va, UsInvestigated accounts to identify transactional and identify fraud. Worked closely with Investigation to help identify new trends and patterns. Investigated cases from the most recent fraud trends and need immediate action.
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Customer Service RepresentativeCapital One May 2001 - Oct 2004Mclean, Va, Us
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Receptionist / Exam Room TechPetersburg Animal Hospital 1997 - 2001
Jennifer Mobley Skills
Jennifer Mobley Education Details
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Longwood UniversityMarketing
Frequently Asked Questions about Jennifer Mobley
What company does Jennifer Mobley work for?
Jennifer Mobley works for Capital One
What is Jennifer Mobley's role at the current company?
Jennifer Mobley's current role is Senior Manager, Compliance Advisor at Capital One.
What is Jennifer Mobley's email address?
Jennifer Mobley's email address is jb****@****mac.com
What is Jennifer Mobley's direct phone number?
Jennifer Mobley's direct phone number is +170344*****
What schools did Jennifer Mobley attend?
Jennifer Mobley attended Longwood University.
What skills is Jennifer Mobley known for?
Jennifer Mobley has skills like Fraud, Risk Management, Credit Cards, Vendor Management, Financial Services, Customer Retention, Leadership, Process Improvement, Management, Banking, Business Analysis, Change Management.
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