Jennifer Monk Email and Phone Number

Setting strategy for improving customer experiences

Travel services for all seasons of life, any season of the year. From navigating tricky travel protocols to itinerary planning to finding the right hotel at a rate everyone can get behind, and destination and property expertise, we are here to make the pre-trip process as simple as possible and help you at every stage of your vacation experience.

Lead large, complex departmental or divisional projects. Plan, organize, monitor and control projects to ensure the effective use of resources and adherence to Project Management standards and reporting requirements.Identify risks, evaluate controls and prepare findings and recommendations.Research, analyze, maintain, modify, validate and prepare data, information and consent used in making business decisions. Present findings and articulate results.

Manage the competitive bidding process to ensure fair bidding practices are followed. Lead work groups through the bidding process, educating internal and external customers on procedures. Interact and collaborate with internal stakeholders from Legal, Compliance, IT, Sales, Communications, Marketing and other functional business areas to influence across all levels of management, including executive leadership, lead business requirement gathering sessions, document and prepare… Show more Manage the competitive bidding process to ensure fair bidding practices are followed. Lead work groups through the bidding process, educating internal and external customers on procedures. Interact and collaborate with internal stakeholders from Legal, Compliance, IT, Sales, Communications, Marketing and other functional business areas to influence across all levels of management, including executive leadership, lead business requirement gathering sessions, document and prepare comprehensive bidding packages, represent Florida Blue as the single point of contact with potential suppliers during the bidding process, facilitate and lead onsite vendor presentations, develop and facilitate the use of formal scoring matrices to support vendor selection, maintain strict compliance with corporate policies and procedures and government regulations. Manage continuous process improvement by identifying opportunities to increase internal business partners’ education and alignment and acting on ideas Show less

Develop networking opportunities for members of the Young Presidents' Organization, Inc., (YPO-WPO), a global organization of CEOs, Presidents and Managing Directors. Focal management includes oversight of executive committee, international events, global conference calls and social media for the Entertainment Industry, Electrical and Electronics Industry, Aviation, and Singles Networks.

Manage the overall event schedule, including educational programs, meal functions, trade show, meetings, and receptions for five annual conferences. Oversee event communications efforts to ensure accuracy in promotional materials. Determine conference educational content and secure presenters. Manage event logistics including room sets, AV requirements, materials and supplies. Serve as liaison between hotel staff, event staff and attendees, as well as train and manage volunteers and staff of… Show more Manage the overall event schedule, including educational programs, meal functions, trade show, meetings, and receptions for five annual conferences. Oversee event communications efforts to ensure accuracy in promotional materials. Determine conference educational content and secure presenters. Manage event logistics including room sets, AV requirements, materials and supplies. Serve as liaison between hotel staff, event staff and attendees, as well as train and manage volunteers and staff of on-site procedures. Develop event survey for attendee feedback, monitor and evaluate responses. Analyze and evaluate financial data to produce reports and make recommendations on future food & beverage expenses and room block guarantees. Provide input and suggestions for strategic planning both pre and post event, for scheduling, operational efficiency, budgeting, and bill review. Manage site selection process for four annual events including submitting requests for proposals, conducting site inspection visits, and negotiating contracts. • Secured celebrity speaker Alton Brown through event sponsorship for National Convention• Organize and implement 5 events annually with a combined total budget of over $1.5 million and over 3,000 attendees• Review, balance and code event invoices totaling over one million dollars annually Show less

Assisted with planning, implementation and evaluation on a variety of fundraising events including Great Strides walks. Launched a new event that involved forming a new committee, facilitating committee meetings and soliciting donations for a silent auction. Additional responsibilities consisted of recruiting volunteers, securing in kind donations, and administrative tasks including producing the events newsletter, maintaining a volunteer database, mail merges, and bulk mailings.Raised… Show more Assisted with planning, implementation and evaluation on a variety of fundraising events including Great Strides walks. Launched a new event that involved forming a new committee, facilitating committee meetings and soliciting donations for a silent auction. Additional responsibilities consisted of recruiting volunteers, securing in kind donations, and administrative tasks including producing the events newsletter, maintaining a volunteer database, mail merges, and bulk mailings.Raised nearly $30,000 at one Great Strides walk, increasing the fundraising effort by 48% over the previous yearRecruited and managed approximately 75 volunteers to assist on event committees and/or provide office support Show less

Researched accounts and corrected discrepancies for accurate billing to Medicare with proper form completion and required coding. Developed written and verbal communications to Medicare, patients, other offices' staff and medical personnel. Mentored and trained a new employee on proper billing procedures.Nominated Star employee for going above and beyond in production and quality