UK Bank: Prepared gap analysis for indirect interface integrations between multiple applications involving ESB. Reviewed all supporting documentation to include- HLSD, IRD, ISD, and IDD. Conducted integration workshop to review the requirements/design gaps, queries and other observations to produce a finalized IRD for bank signoff. Global Bank based out of Japan: Supported the Payments team with creation of end-to-end process flow training materials- worked with 3 separate teams to create TPH core, CHATS, GCMS+ training resources.U.S. Start-up Fintech Bank: Lead analyst support for TPH, Payments Hub, using Temenos Transact. The focus was on SWIFT payment processing.• Configured and tested SWIFT TPH functionalities.• Client Training materials- Created detailed SWIFT TPH/configuration-procedures manual to document for future reference and contribute to the overall client experience. Assisted internal resources for testing purposes. • Assisted functional leads in the creation of detailed Functional Transact manual. • Creation and management of SWIFT Implementation Plan to include SWIFT Bureau Service and Temenos activities to provide a comprehensive and holistic view of the entire SWIFT Implementation.

Subject Matter Expert in Temenos Payments Hub (PH/TPH/TPS), a Temenos Transact product.Senior Business Consultant with Implementation & Upgrade experience of Payments Hub, Payment Order, USACH and Fedwire.• As a SME, handle Payments requirement for the entire US region.• Involved in implementation and upgrade projects of Payments Hub, comprising of ACH and FEDWIRE.• Create the Pre-SIT Test cases for testing TPH system, based on the design level discussions, client interactions, BRD / FRD /FSD review.• Implement, and offer consulting services and testing support to the client and testing partner. • Analyze issues reported by the client and provide resolution for pre-SIT, SIT, UAT and offer go-live support.• Identify client requirements and enable/integrate the efficiency and functionality of Core layer with Country layer and make it client specific and an efficient solution.• Handle Internal and Client training specific to USACH and Fedwire for Payments Hub.• Support with analysis and offer solution to the Development Team to provide fixes for client issues.• Work with the Business Solutions Group (Pre-sales), to answer RFP / RFI and clarify the system capability.• Gather, document, and analyze business needs and requirements for implementation of the Transact core system- USACH and Fedwire.• Interact with system architects and developers to ensure the system is properly implemented (data migration exercises).• Participate in carefully testing the system as to the bank’s specifications, (UAT and/or system updates/releases) and help create system documentation or procedures.• Formally writes Change requests (CR) and Business Requirement documents (BRD) to further enhance the Transact platform.

Continued:• Complied with and assisted in enforcing standard policies and procedures, i.e. Regulatory or Compliance changes. This includes writing or updating internal policies/procedures (BYOD, Mobile Device Management, Wireless/Anti-virus, Network Monitoring Controls, Application Risk Assessments, Business Continuity Plan, IT Strategic Plan)• Supported the branch operations and served as primary security administrator for Bankway and various other bank software, i.e. Internet banking, E-statements, Account Analysis, Overdraft Privilege/Posting Optimization, Remote Deposit Capture, Branch Capture, General Ledger Budget, ACH, Document Imaging system, ImageCentre and Banker's Toolbox, BankTel• Managed the FIS Datacenter Conversion- from D&H to FIS (2014)

• Achieved and was responsible for satisfactory external/internal audit and regulatory exam results (areas of IT, Deposit Operations, ACH, Deposit Compliance, Vulnerability/Penetration Testing)• Certified Community Bank Technology Officer- successful completion of IT Institute by the ICBA• Effectively managed fifteen third-party vendors including the data-center on behalf of the bank• Served as the primary contact for the bank's phones, internet, off-site data-backups and third party vendor arrangements• Strong Project Management and multitasking skills as seen in the multiple solutions implemented (Bankway Browser, Shadow Accounting, SBA GL interface to the core banking system, Virtual Data Room, ActiveSync for Iphones, Internet Banking, Telephone Banking, EFT)• Integral part of conversion project from one datacenter environment to another datacenter environment, this included managing and serving as subject matter expert and point of contact for approximately 10 conversion projects • Led and directed the activities of the IT Steering Committee • Tested and Implemented the disaster recovery plan on an annual basis• Maintained awareness of new and emerging technologies and the impact on the bank's environment (short term and long term)resume continued...

• Managed implementation and conversion projects including the internal providers and the client’s employees. Projects focused on the customized implementation of best practice policy and procedures in usage of a core banking software. Adhere to project standards, with delivery on time.• Evaluated bank client’s needs; customized software usage to satisfy requirements of the regulatory and bank policies and procedures.• Served as client “coach” on site, telephone support, web classroom and on site or institute “train the trainer” sessions. Diagnosed the appropriate and best delivery system for meeting each individual contributor and bank client’s needs.• Coordinated and conducted training sessions at all levels of the bank: Executive, Operational and individual contributor positions including Teller, Personal Bankers, Management Information, Teller Browser, Bank Security, Bank Standards, and Bank Controls.• Designed, developed and maintained system, training, and regulatory reporting documentation. Created job-aides, cheat sheets, and other training materials.• SSAE 16 audit and compliance contact.• Performed post implementation and conversion support for Frontline application.• Trouble shoot the system to resolve client issues.• Worked with and trained others on the report writing tool, A2I (Access to Information).• Responsible for organizing and facilitating enhancement training (spring and fall releases) for Frontline/Deposit applications.

• Received checking and savings deposits: verify cash and endorsements, receive proper identification for cash back and issue receipts of deposit.• Examined checks deposited and determine proper funds availability based on regulation requirements and complete hold notices.• Processed savings withdrawals. Cash checks: verify endorsement, receive proper identification and ensure validity.• Identified counterfeit currency.• Answered basic customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.• Cross-sold bank products and services.• Referred customers to the proper department for issues that cannot be resolved at the teller line.• Counted and rolled loose coins.• Issued personal money orders and cashier’s checks, accepted orders and payment for U.S. Savings Bonds and sold American Express Travelers Checks (single & multiple signer).• Accepted loan payments: verify payment amount and issued receipts.• Bought and sold currency from the vault as necessary, ensuring that teller drawer cash limits were not exceeded.• Ensured teller station is properly supplied.• Accepted county property tax payments.• Closed accounts when requested.• Followed procedures for removing accounts for dormancy.• Balanced drawer and vault daily, including periodic batching of cashed checks.• Processed cash advances, redeemed U.S. Savings Bonds.• Maintained appropriate currency logs.• Followed all bank policies and procedures.