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Seasoned management and technology professional with extensive experience in delivering large-scale initiatives to generate business value on time and within budget. Proven ability to manage and develop team resources in complex environments. Diverse skill set with domain expertise across multiple disciplines and software applications: • Enterprise Transformation• Relationship Management• Portfolio, Program, & Project Management• Change Management• Business Development & Process Improvement• Marketing, Service Effectiveness• Program & Project Governance• eCommerce: Internet/Business Banking, Conversion & Decommission, 3rd Party Add-on Applications, Quicken and Turbo Tax• MS Office Suite, MS Project & Project Server, VSTS, HTML, Java, Visio, SharePoint, Confluence, Lotus Notes, Pivotal, Shareware, Quickbase, SOTS, ASP Applications (Quicken, QuickBooks), Clarity, Microsoft Lync Server 2013Program & Project Management - Managed over 350 projects & programs. Directed & managed blended project teams comprised of client, consultant, contractor, and vendor resources. Developed business cases to support escalation and expedite request. Change ManagementEstablished consensus and improved program results through polished communications. Relationship / Vendor ManagementGuided vendor relationships during business development efforts and project delivery. Facilitated executive strategy and visioning workshops. Business DevelopmentAssisted with the development and management of complex proposals, pricing and resource models, and proposal collateral such as qualifications, case studies, & value propositions. . Enterprise TransformationConducted operations assessments, advised clients in process innovation, designed new business processes, & implemented processes and organizational structures to support innovations.FRAMEWORKSAgile (multiple), Lean, SDLC, PMBOK, Six Sigma, ITIL, CMMICERTIFICATIONSPMP (6/2021)ACP (3/2021)SAFe Agilest (SA)PSMITILPharmaceutical Sales Six Sigma
Salesforce
View- Website:
- salesforce.com
- Employees:
- 83776
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Director, Portfolio And Program ManagementSalesforceMckinney, Tx, Us
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Director Program ManagementSalesforce Aug 2022 - PresentSan Francisco, California, Us
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Sr Program ManagerSalesforce Aug 2019 - PresentSan Francisco, California, UsInformation Technology & Services
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Vice President | Program Management | At J. P. Morgan ChaseJ. P. Morgan Chase Aug 2018 - Present
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Vice PresidentJ. P. Morgan Chase Aug 2018 - Aug 2019
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Sr. Project Manager / Program Management |Alkami Technology Apr 2017 - Present•Manage strategic, business, and relationship issues with large clients.•Manage portfolios, business, and relationship issues of large, complex, strategic, and high-impact clients.•Interact independently with executives, and collaborate closely with key client leaders and managers, to drive delivery activities, keep teams in alignment, ensure proper client focus, set proper client expectations, and manage escalations.•Own the relationship with the client, and ensure contractual delivery commitments are honored•Clearly understands key aspects of the client’s technical environment and available solutions, including: products and features installed, product and release version(s), Third Party Vendor (TPV) interfaces and integrations, custom configurations, client Software Development Kit (SDK) modules, client infrastructure, etc.•Oversee implementation and delivery projects ensuring they are well planned and executed.•Responsible for working through business, relationship, and strategic issues with client leaders and executives, while leveraging relationships to manage client expectations and provide a back-channel for feedback regarding company performance.•Responsible for controlling change during projects, and managing client expectations.•Responsible for leading formal monthly executive reviews that summarize project plans and status, and addresses key issues and risks.•Act as the primary escalation point for assigned clients, delivery and performance concerns.•Responsible for providing consultation around Internet Banking functionality, product roadmaps, post-launch feature delivery, core conversions, core and infrastructure upgrades.
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Owner, Sr. Pmo Consultant, / Sr. Program Manager (7-Eleven)Blakely & Moore Global Solutions, Inc. Apr 2014 - Present• Organized program teams. Ensured commitment of appropriately-skilled technical resources required for delivery of all elements of the program, as well as necessary subject matter experts from the affected business areas.• Managed the I.S. and end user relationships as they relate to programs including roles, level of involvement, and expectations. Managed the technology vendor relationships as they relate to projects and programs. Monitored progress of vendor deliverables as well as the vendor’s quality assurance activities.• Developed and managed execution of program communication plans which ensure that information related to progress and issues is being communicated with the project teams, stakeholders, steering committee, and sponsors. This included presentations as needed/required to I.S. and corporate management groups, and program status reporting utilizing tool and methods as approved by the 7-Eleven Enterprise Project Management Office (EPMO).• Developed a quality management plan, which set expectations for deliverable reviews (including requirements and design documents), testing plans, and configuration management.• Ensured appropriate training and implementation plans were developed to support business solution implementations.• Interacted with 7-Eleven Leadership Team and 7-Eleven Enterprise Architecture Planning Team (EAPT) for standardized program reviews. Had overall financial responsibility for program. Monitored costs, compared them to plan, and identified cost control recovery methods when necessary.
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Sr. Agile Program Manager / Portfolio Manager1St Global Feb 2015 - Apr 2017• Plan, lead, organize, and motivate agile project teams to achieve the highest level of performance and quality indelivering agile projects that provide exceptional business value to users.• Assist management with transitioning the Technology PMO into an Enterprise PMO organization that will deliverenterprise-wide projects efficiently, timely, and within budget. Mentor and coach Project Teams on projectmanagement methodologies• Responsible for oversight on multiple intricate and complex programs/projects from conception to completion.Create accurate and concise reports for 1st Global Leaders• Develop and promote a project management framework to include best practices for project planning, execution,financial management, requirements delivery, communication, and key performance metrics• Effectively communicate program and project management expectations to project team leads, owners, sponsors,team members, and other stakeholders in a clear and concise fashion.• Act as a Change Agent. Collaborate with project teams to optimize the efficiency of PMO processes and tools.Gain buy in for project process change; drives change from idea to adoption.• Establish program and project initiative processes and governance that supports the company’s strategicplan. Collaborate with Operations and Leadership to validate new project requests; facilitates weekly Pipelinegovernance meetings.• Evaluate 3rd Party providers (vendors) for goods and services required for the ongoing success of portfolio
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Sr. Pmo Consultant / Portfolio Manager (Southwest Airlines)Ehire Sep 2013 - Oct 2014Atlanta, Ga, Us• Managed the Aircraft Operations (AO) Portfolio Health of programs and projects (Infrastructure, Security, and E-Commerce programs & projects)• Created, outlined, and managed a Project Management Life Cycle (PMLC) that was customized for Southwest Airlines. Created, managed, and provided oversight for all Technology programs and projects Governance Process• Provided oversight of project checkpoints reporting to Technology, Commercial, and Business stakeholders Risk management, including risk assessment strategy and policies for the overall organization. Ensured proper execution of the risk strategy throughout the projects lifecycle. Ensured Risk strategy awareness and training for the relevant employees, project managers, departments heads• Developed performance metrics for Southwest Airlines Technology projects and PMO. Responsible for process improvements, framework development and staff training of PMO methodology and framework, including resource management• Supported the maintenance of effective PMO program / project -
Pmo Sr. Manager, Program Management (Promoted From Sr. Principle Consultant)Ntt Data Sep 2012 - Sep 2013Plano, Texas, UsProgram Management, Administrative Office of the United States Courts Responsible for task order performance by managing the PMO in support of the Accounting and Financial Services Division of the AOProvide leadership and establish program / project management policies and guidelinesManage all central PMO documentation and corresponding strategiesOversee change management processesResponsible for developing and sustaining customer relationships, managing task order and contract execution Manages all task order technical, schedule, cost performance, and quality including the performance of PMO staff and subcontractors in various locationsPartner with senior leadership to ensure that the value and focus of the PMO Office is an integral component of all AO initiativesProactively monitor and manage status, project financial health, cross-team issues, risks, and dependencies with respect to PMO program/project methodology, governance processes, policies, and proceduresManage, mentor, and coach PMO TeamSr. Principle ConsultantResponsible for the oversight and execution of multiple projects and project managers. Accountable for managing broad and highly complex teams and projects involving significant scope and complexity.Plan, coordinate, and supervise project assignmentsDesign and apply new program methods and proceduresCoordinate systems development for major applications, define project requirements including information and data needs, business analysis and programming. Develop, plan, analyze, evaluate and assign priorities to deliverables and requirements. Define project phases, set deadlines and manage staff. Develop project plans with milestones. Coordinate all meeting and interface with business units, staff and service providers.Develop weekly, monthly, and quarterly reportsCoordinate, facilitate, and lead meetings with clients and team membersManage and track program deliverables -
Program Manager / Sr. Project Manager, Department Of Homeland SecurityMetters Industries - Mclean, Va Jul 2010 - Sep 2012Understand and translate business strategies, customer expectations, and requirements into detailed narratives, specifications, flowcharts, and testable statements. Manage a team of 13 developers, business analyst, and technical writersDevelop formal customer requirement, system design, end-user documents in an iterative development environmentGather business requirements through several channels, while documenting and analyzing required information.Serve as project manager, expeditor, and liaison with testers, developers, customers and other staff during all phases of software development to ensure timely resultsIndependently lead small projects and participate on scrum teams to develop application softwarePrepare and monitor Requirements Review Packages, Project Plans, Project Schedules, etc.Evaluate information gathered through business workshops, client surveys, and task analysisDevelop weekly, monthly, and quarterly reportsCoordinate, facilitate, and lead meetings with clients and team membersManage and track program deliverablesServe as client-facing facilitator, liaison, and negotiator among the business, vendors, suppliers and technology groups to improve business processes, relate expectations, oversee progress, resolve conflicts and provide guidanceIdentifies business development and “add-on” sales opportunities as they relate to specific projectsProvide input into developing and modifying systems to meet client needs.Lead proposal efforts for business development (new clients)Provide leadership and work guidance to less experienced personnelCreate, update, and provide input for new positions within the DMARTS TeamScreen applicants and conduct first-time interviews for new positions on the DMARTS TeamIntuit
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Seniorproject ManagerIntuit Dec 2007 - Jul 2010Mountain View, California, Us -
Service Delivery Manager, International Customer RelationsAt&T Oct 1999 - Dec 2007Dallas, Tx, Us
Jennifer Moore Skills
Jennifer Moore Education Details
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University Of PhoenixGeneral -
North Carolina Central UniversityBusiness Management
Frequently Asked Questions about Jennifer Moore
What company does Jennifer Moore work for?
Jennifer Moore works for Salesforce
What is Jennifer Moore's role at the current company?
Jennifer Moore's current role is Director, Portfolio and Program Management.
What is Jennifer Moore's email address?
Jennifer Moore's email address is de****@****hoo.com
What is Jennifer Moore's direct phone number?
Jennifer Moore's direct phone number is +130175*****
What schools did Jennifer Moore attend?
Jennifer Moore attended University Of Phoenix, North Carolina Central University.
What skills is Jennifer Moore known for?
Jennifer Moore has skills like Process Improvement, Program Management, Sdlc, Business Analysis, Software Documentation, Requirements Analysis, Pmo, Vendor Management, Project Management, Business Process, Business Intelligence, Visio.
Who are Jennifer Moore's colleagues?
Jennifer Moore's colleagues are Jorge Collado Mendiola, Toshio Ishii, Himani Mangyani, Pmp®, Jhanvi Khudlain, Julius Kerschinske, Jennifer Clifford, Adriano Monteiro.
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