Independently covered business unit region reducing task backlog in minimal time with continual assistance to rest of team and department Contributed as member of Audit Captain Team to conduct reports and analyze diverse data to determine if customers are properly utilizing services and partnering with customers and field team to educate and provide appropriate courses of action Assisted the Rare Disease team by providing specialized care for those patients and providers whom… Show more Independently covered business unit region reducing task backlog in minimal time with continual assistance to rest of team and department Contributed as member of Audit Captain Team to conduct reports and analyze diverse data to determine if customers are properly utilizing services and partnering with customers and field team to educate and provide appropriate courses of action Assisted the Rare Disease team by providing specialized care for those patients and providers whom require urgent enrollments and drug shipmentsReviewed task load, assigned work to the business unit and other team members, and communicated with supervisors about progress and needs as Coverage SME Collaborated closely with a customer office, leadership, and other team members to track 50 excess shipments and prevent future ordering errors through monthly check-ins to discuss any account issues or needs Coached fellow team members on clear and concise conversational skills during calls to result in better patient and provider understanding of processes Provided customer-focused support to patients, healthcare provider offices, and internal and external partners to promptly and efficiently supply patients with free medication and other services Partnered with leadership and team members for insight into increasing productivity and competencies Collaborated and communicated with colleagues to maintain best practices for compliance to protect patients’ information and company interests Agility in adapting to new policies and procedures as changes occur Show less

Other titles: Billing and Claims Specialist, Administrative Assistant, Surgery CoordinatorReceived additional responsibilities quickly after transitioning to the Billing Department including processing electronic Medicare claims, reviewing patient statements, and preparing accounts for collectionsCollaborated with CEO to determine case acceptance and assignments based on providers’ abilities and maximum profit results Assisted patients with questions before surgery and… Show more Other titles: Billing and Claims Specialist, Administrative Assistant, Surgery CoordinatorReceived additional responsibilities quickly after transitioning to the Billing Department including processing electronic Medicare claims, reviewing patient statements, and preparing accounts for collectionsCollaborated with CEO to determine case acceptance and assignments based on providers’ abilities and maximum profit results Assisted patients with questions before surgery and during the billing process Prepared and reviewed 80-100 claims dailyPartnered with insurance company representatives for claims reimbursement Responsible for database management including importing completed surgery information to begin workflow and adding bypass option to optimize workflowSupervised four staff members, overseeing the scheduling of 300+ surgeries per week with 32 providersContinually brainstormed and revised procedures to improve efficiency of schedule, data collection, reports, staff, and communications to maximize profits, better serve clients and patients, and maintain productive office environmentCreated company newsletter to unite out-of-office providers with each other and with in-office staff while providing latest news and celebrating company and staff milestonesCultivated and sustained relationships with over 100 client offices and surgeons Proficient in creating custom templates and spreadsheet reports using Excel which streamlined to improve time management and reconcile data Provided support to patients, clients, and providers nightly on the after-hours call line Conducted new candidate interviews and new provider orientationsExecuted onboarding duties with new team membersAssessed and contributed to policies and procedures for employee handbookEvaluated staff performance; discussed compliance issues when applicableResponsible for composition of marketing letters and other informational notices for existing and prospective client offices Show less