Results oriented Senior Operations Executive with Global experience in developing and implementing strategy, motivating cross-functional teams, structuring operating models and investing in opportunities that drive growth and profitability across the Americas, Europe & Asia. Dynamic, passionate leader experienced at leading scaled, diverse and globally distributed teams. Proven effective in championing global strategies, empowering local teams, navigating organizational rifts and shifts and executing consequential change programs. ●Global Operations Strategy Design and Execution ● Cross functional global program management ● Complex program execution and delivery ● Internal and external stakeholder alignment ● Advanced operations productivity and throughput management ● Workflow, automation ● BPI ● Large scale on/offshore service center management ● Global operations matrix/direct team management ● Business aligned performance metrics, data analytics and executive BI reporting ●Customer Experience & Insights ●Risk Management & Controls ●Operational Efficiency
Listed skills include Insurance, Management, Health Insurance, Employee Benefits, and 10 others.