I provide exceptional technical support to end-users. On a broad range of topics. I have the ability to interact effectively and provide in-depth training to both non-technical users and highly technical users ( remote/ in person - group/one on one).I am proficient in explaining the technical, functional and business capabilities of our shortcuts system along with other software & hardware. Responding to email and telephone support requests by remotely connecting to users’ computers to… Show more I provide exceptional technical support to end-users. On a broad range of topics. I have the ability to interact effectively and provide in-depth training to both non-technical users and highly technical users ( remote/ in person - group/one on one).I am proficient in explaining the technical, functional and business capabilities of our shortcuts system along with other software & hardware. Responding to email and telephone support requests by remotely connecting to users’ computers to Identify the problem, establish a theory of probable cause, test the theory to determine the cause. Establish a plan of action to resolve the problem and implement the solution, Verify full system functionality, and, if applicable, implement preventive measures Document findings, actions and outcomes.Data analysing, problem solving, troubleshooting, deployment of patches & fixes -upgrades Show less

I was employed as an administrator for the Rural Development Programme (RDP) my duties incorporated providing secretarial back up for the CEO and Manager . I was responsible for the typing of reports, memos, letters, assisting with promotions, logos and acknowledgements in line with government requirements. I was also responsible for coordinating and organising events and providing team support. I was head office receptionist in charge of managing a busy switchboard which handled calls for… Show more I was employed as an administrator for the Rural Development Programme (RDP) my duties incorporated providing secretarial back up for the CEO and Manager . I was responsible for the typing of reports, memos, letters, assisting with promotions, logos and acknowledgements in line with government requirements. I was also responsible for coordinating and organising events and providing team support. I was head office receptionist in charge of managing a busy switchboard which handled calls for all sections of the company. I looked after stationary, invoices, purchase orders, receipts, travel expenses, payment vouchers, Revenue queries and all general administration duties. During this period I also continued with my role as administrator to the Board of Directors and the Evaluation Committee. My duties in this role incorporated all monthly Board and Evaluation Committees mailing and general correspondence and travel expense payments. I was responsible for typing, minutes, printing, and processing of documentation. I was responsible for co-ordinating, booking and ensuring quorums for meetings and handling ethics in public office forms and declarations. I dealt with individually funded projects, administered client enquiries, organised file set up and support and project acknowledgement letters. I ensured targets and workschedules were adhered to and was in charge of the management of filing systems. I worked as part of a small team on setting up a company website and twitter account which I maintained after their set up. I was in charge of the daily, weekly, monthly, server back-ups and I acted in an advisory capacity in the tender process for Cloud solutions and Internet and Phone providers and was the point of contact for all I.T. issues in/out– of house. I was also the designated person for trouble shooting all technical issues such as, printers, scanners, computers and mobile devices Show less