Jennifer Mutimer Email & Phone Number

Received inbound calls from Direct Sales Representatives and assisted with technical issuesregarding their web site.Provided detailed instruction on the companies compensation plan.Coached Representatives on recruiting and selling.Addressed and resolved product concerns empathetically and professionally.Met or exceeded service and quality standards every review period.Answered a constant flow of representative calls with up to 50 calls in queue per minute.Defused volatile customer situations calmly and courteously.Accurately documented, researched and resolved customer service issues.

Provided customer education and troubleshooting for Comcast high speed internet andComcast digital phone.Technical support for e-mail, operating systems, and connectivity.Remained current on internal processes, procedures, and training used for managingcustomer technical issues, billing issues and adjustments.Used sales skills in up-selling customers on Comcast products and services.Utilized online tools to analyze customer issues, provide communication on internaldatabases and ensure internal systems and customer accounts were maintained andupdated.

Performed quality assurance and validation testing on on-line databases and tools.Performed regression testing on data appended and inserted in existing databases.Ensured products met design specifications.Validated the accuracy of electronic production for deliverable article inspection.Ensured the quality of electronic and paper images.Worked with online quality control, project management, development and data operationspersonnel to ensure quality and development software improvements.Maintained statistical data for reporting and process improvement.GED: General, 2007