See HR, Marketing & Communications Manager.

ACCOMPLISHMENTS• Lead and steward Highway’s relationship with the Pennsylvania College of Technology Heavy Construction Equipment Technician program, including Highway’s first internship and technician assistant programs that have built a pipeline of skilled talent for critical, hard-to-fill positions. Penn College graduates now comprise 22% of Highway’s technician positions due to these efforts. I have built a strong on-campus presence through career fairs, presenting Highway-sponsored hands-on “Lab Days,” and through emceeing and coordinating the Volvo CE/Discover Gold Rush tour stop at Penn College• Launched Highway’s first HSA medical plan in 2016. Following extensive education that I designed and delivered, enrollment in the 2020 HSA plan is 82%, protecting employees in best- and worst-case scenarios and reducing Highway’s HRA medical plan funding riskRESPONSIBILITIES• Direct “HR Department of 1-1/2” for four Pennsylvania locations and 99 employees with a predominantly hourly population• Ensure that my HR, marketing, and communication strategies enhance the company's goals and proactively accommodate Highway’s growth• Direct, design, develop, and administer HR from hire-to-retire including policies, employee relations, compensation, workers’ compensation, unemployment compensation, reporting and compliance, benefits, succession planning, organizational development, and payroll through a comprehensive knowledge of federal, state, and local employment laws and regulations• Manage full-cycle recruiting, compensation, job descriptions, employment agreements, postings, creating interview guides, interviewing candidates, coaching hiring managers on effective and legal interviewing, and conducting onboarding• Manage corporate marketing and communications. Edit and approve all communications and content, write content, develop marketing plans. Recognized by Volvo CE as the #2 dealer marketer for 2019 (against much-larger multi-state dealerships)

"Peace, love, and boots!" Primarily a sales associate in Footwear & Camo. Started at Bass Pro as "BB Gun Girl," where I taught kids gun safety and how to hold, aim, and shoot BB guns.

My ServicesHere's an example of what I can do for you as full-time employee or in a freelance/consulting capacity:► Grow employee participation in HR programs and increase on-time completion of key HR processes and activities► Develop and manage strategic, metrics-based communication plans that deliver meaningful content► Design, write, edit, and execute jargon-free communications that result in the average employee/audience/consumer/program participant understanding and connecting with the messageFor a complete list of my services, go to http://www.jennifernaussconway.com/about/my-services.Accomplishments► Learned advanced Wordpress skills► Increased website content management, administration, and design expertise► Enhanced proficiency in graphic design by learning to use the Canva.com design platform► Strengthened SEO knowledge and utilization► Published on LinkedIn.com Pulse with increasing reach► Invited to speak at a national employee communications conferenceInterested in learning more about hiring me for a communications project or for a full-time position? Call me at 1-717-514-4115 or contact me at jconway0215@gmail.com.

Ran a one-person HR Communications department for over 11,000 employees, managing, writing, designing, and executing over 300 communications each year that grew employee participation in HR programs and increased on-time completion of key HR processes and activities.• 2014 IABC Gold Quill Merit Award winner for the Hershey 401(k) “Perfect Combination” web registration campaign. Campaign increased registration on Vanguard.com 6.3% to 72.3% – 5.3% above Vanguard’s average registration rate• Reduced approximately 100 yearly non-compliance HR emails to three monthly HTML-designed emails. Two were targeted, action-oriented emails (one for managers, one for employees) featuring a “What You Need to Do” checklist that improved on-time completion of key HR processes The third was a consolidated e-newsletter that increased participation in HR programs and benefits• Exceeded program goals by developing and managing a strategic, metrics-based communication plan for Hershey’s wellness program. Wrote and designed program communications that guided participants to the highest-impact activities and connected participants with the appropriate program resources. Employee completion of the well-being assessment rose from 34% in 2012 to 47% in 2013, exceeding the 2012 goal by 14% and the 2013 goal by 17%. Achieved year 1 ROI goal of $1.47 via a 14.6% reduction in medical risk through a net reduction in 10 of 12 measured risk factors. Exceeded 2013 employee-satisfaction scores by 13.16%, up 9.5% from 2012• Received Executive Award of Excellence for “myHR” project execution. Member of core team that reviewed, edited, and updated all HR data, eligibility rules, and documents from multiple, non-integrated HR intranet sites and then designed and launched a consolidated global Internet-based “myHR” website. Solely responsible for designing, writing, and executing 45 communications for six pilots, approximately 26 launch communications in all mediums, and all branded collateral

Exceeded expectations in delivering administrative core competencies to the chief marketing officer.Accomplishments• Recognized the opportunity for process improvement by creating an expense report checklist for administrative assistants. Use of the checklist resulted in fewer reports being returned due to errors and quicker turnaround time on processing and reimbursement• Helped plan, coordinate, and host the global marketing conference, "Generations." Provided assistance to keynote speaker, Neil Howe, co-author of Generations: The History of America's Future, 1584 to 2069 and Millennials RisingAdministrative Core Competencies• Provided advanced analytical, administrative, and personal support requiring comprehensive experience and knowledge of organizational policies and practices and individual executive’s needs. Anticipated executive’s needs and managing expectations. Identified and resolved problems diverse in scope in a timely manner. Gathered and analyzed data, developed alternative solutions, and presented findings• Created complex documents, spreadsheets, and presentations through advanced knowledge of Microsoft Office (Word, Excel, Publisher, and Outlook). Drafted agendas, meeting minutes, weekly reports, and other communications• Demonstrated a high degree of professionalism. Represented the executive to callers, visitors, and vendors, as well as to internal contacts at all levels of the company. Discreetly handled confidential matters• Planned and executed special events, meetings, and conferences, including administering budgets, designing event materials, coordinating menus and catering, facility and audio/visual set up, and celebrity/VIP handling• Performed administrative duties, such as calendar and contact maintenance, travel coordination, expense reporting, ordering office supplies, and managing vendors. Screened correspondence and calls, handling many personally

Supported retail banking at all levels from branch employees to district managers in 13 branches as a back-up HR generalist and provided recruiting support to branch banking positions in four regions. Exceeded expectations in delivering administrative core competencies to the senior vice president, human resources.Accomplishments• Implemented monthly “check-in” with new employees to help them feel connected during their critical first six months of employment to increase engagement and reduce turnover• Coordinated tracking of Citizen’s regional United Way campaign for approximately 1,033 employees and 14 United Way chapters. Received award for execution of 2006 campaign• Team leader for the 2007 Colleague Appreciation Week for two Central PA regions. Brought Appreciation Week activities in both regions in under budget while providing new, well-attended activities. “Emceed” both large eventsResponsibilities• Provided employee relations support, answered questions about federal, state, and local employment laws and regulations, processed new hire paperwork, and presented new colleague orientation• Reviewed, interpreted, and summarized new policies. Created HR policy and procedure training presentations, and conducted train-the-trainer sessions for managers• Demonstrated broad technical knowledge of HR concepts, including benefits, compensation, employee relations policies and procedures, performance management, training, recruiting, and diversity• Built and fostered trusting relationships with employees, business partners, and hiring managers• Sourced and screened resumes and candidates from external job boards and internal applicant tracking system, coordinated interviews and post-interview data integration, and interviewed candidates. Recommended candidates for subsequent interview(s). Provided feedback to candidates

Exceeded expectations in delivering administrative core competencies to the senior vice president, leadership and professional development and retail training.Accomplishments• Team leader for the 2006 Colleague Appreciation Week. Coordinated 29 well-attended activities over five days for 245 colleagues on a $100 budgetResponsibilities• Designed, wrote, edited, and/or proofed leadership and professional development training materials, content for web pages, and program marketing communications• Coordinated interview process for open positions, including resume review, member of interview teams, and participated in data integration• Analyzed data from multiple learning management system reports and consolidated into one spreadsheet for managers which identified gaps in required training• Core team member that created interactive resume writing workshop and supporting resume template for a Philadelphia charter school. Conducted train-the-trainer session for teachers

Designed and wrote engaging benefit communications that grew employee participation in benefit programs and increased on-time completion of key benefit processes and activities. Exceeded expectations in delivering administrative core competencies to the vice president, total compensation and benefits. Accomplishments• In 2004, was the only HR staff member to receive the highest possible performance calibration score• Core team member for the design and implementation of the Retiree Network (RN), a Hershey retiree affinity group. Served as the liaison between the RN and the retirees, coordinated large-scale retiree meetings, and editor and primary writer for the RN newsletter. Launched and maintained retiree website. Received Executive Award of Excellence for project execution• Received Executive Award of Excellence as part of core team that designed, wrote, and launched change-in-control/severance education and meetingsResponsibilities• Wrote and designed employee and retiree communications in all mediums, delivered technical writing documentation• Worked on special benefit and compensation projects, including the launch of the first national health plans and the first manufacturing incentive plan for hourly employees• Coordinated special events promoting Hershey’s wellness programs with celebrities such as Denise Austin; Dr. Barry Sears, author of the Zone Diet; and a member of the Baltimore Orioles training staff. Provided VIP/celebrity handling

Accomplishments• Coordinated disaster recovery after a major robbery, including selecting a new security firmResponsibilities• Managed back-office operations, including asset management and vendor relations• Hired temporary front office staff• Planned and directed several remodeling projects that came in on time and on budget

Accomplishments• Created process documentation and detailed checklist for the ambulance billing staff resulting in increased efficiency, faster turnaround on payment, reducing the number of missing charges, and increasing revenueResponsibilities• At University Emergency Medical Services, managed back-office operations with full responsibility for 2.5 FTE direct reports, accounts payable, monthly reconciliation for a $1.5 million budget, and supervising ambulance billing. Managed and supervised employees, accountable for coaching and performance feedback and reviews, and engaging in disciplinary actions up to and including termination. Provided personnel administration for 50+ FTEs, including unionized employees• Exceeded expectations in delivering administrative core competencies to the director, laboratory medicine, the manager, University EMS, and the department of urology faculty.. Within the department of urology, edited and prepared manuscripts and other academic publication submissions

Accomplishments• Helped plan and execute the Hershey and University Park premieres of the Disney movie, "The Four Diamonds"Responsibilities• Provided executive support to the development directors in the Office of University Development and home of The Four Diamonds Fund• Specialized in special event planning, including a world movie premiere and supporting events, and a black-tie gala.