Create and manage standardized documentation to report on all ongoing activities of For Women. Review and document prospective projects and grants to support decision making on grantees. Administer agreements during the pre-award, active, closeout and auditing stages and ensures compliance with applicable laws, regulations, and policies. Track project implementation performance. Support preparation and drafting of the For Women annual report and quarterly updates on sources and uses of funds. Provide research and writing support for Foundation reports and publications. Perform all administrative aspects of funds tracking, including support with due-diligence and tracking in central database. Key Accomplishments:• Created a central database for proposal and grant tracking using SmartSheets.• Designed dynamic templates for annual and bi-annual reporting to International NGOs and shareholders.• Crafted and standardized the proposal to grant reward process for the foundation.

Communicate requirements to relevant departments and employees to keep progress on track while taking ownership over all aspects of project scope, budget, and timeline. Build and maintain relationships with the client team to quickly understand requirements and business objectives. Advise client stakeholders at their request on key resource changes to jumpstart project pace and ensure timely completion. Charge with overseeing onboarding and offboarding tasks through coordinating internal and external staff and client teams to achieve project targets. Key Accomplishments: ★Earn recognition for work accomplished on challenging projects including DOD, Census, FDA, FSA, UK Census, and the Department of Veteran Affairs. ★Implement gap analysis to identify required customizations needed to meet client requirements, secured and managed project resources. ★Lead functional requirement gathering sessions to create synergy with customer and strengthen the Project Management community. ★Standardize, simplify, rationalize, and organize project reporting to improve execution. ★Engage with key stakeholders, understanding business objectives, aligning project resources, and planning and executing strategic and tactical priorities.

Received two consecutive positive Individual Event Reports from the GPMO for outstanding, above and beyond, support for performing the primary mission of conducting functional testing for the CQA 2020 project. Helped the leaders of the Testing team with ad-hoc analysis, tech councils, project review meetings, budgeting exercises and other requests as necessary. Assisted Project Managers and Test Leads in varying project requirementsKey Accomplishments: ★Maintained project timeframes, objectives and communications for the testing team.★Tracked, forecasted and reported on testing metrics and challenges for CQA Leadership for multiple project teams including Tableau, CRM, Interactive Voice Response and Calabrio.★Updated and maintained projects tracking database 45 team members.★Served as liaison between the deployment team and QA testers.★Created and socialized defect lists for review by the GPMO.

Joined as Senior Business Analyst, since joining I have worked in several areas including new development of Salesforce and Sugar CRM, DC Health Benefit Exchange’s SHOP and IVL markets and the Massachusetts Health Connector Launch. Currently working on Ongoing operations, process improvement and documentation. Key Accomplishments: ★Led the new development team during and after the launch of the Massachusetts Health Connector, which resulted our team winning the 2018 Amazon Web Services Best Practices Award with Unique Shared Services Partnership.★Created meaningful documentation that was not created during initial development of Enroll App and created more efficient processes to improve workflows and communication. ★Served as point of contact between our customers in DC and Massachusetts and our development team.

Responsible for the acceptance, triage and resolution of customer reported incidents. Supported assigned clients by having an intimate knowledge of the client’s implementation and critical business processes. Where assigned, I work on customer projects for UAT and delivery of new software. Assisted customers with operational issues on the software. Ultimately responsible for resolution of all incidents opened by the customer. Provided after-hours support for Priority-1 situationsKey Accomplishments: ★Investigated new incidents as reported by customers, ensure the issue is properly understood and documented. ★Performed preliminary investigations and resolve incidents, update tickets with status and work with Tier 2 and other sections of the business on delivering workarounds and patches as applicable. ★Gathered necessary evidence for triage and incident resolution.★Escalated Priority-1 or urgent issues as needed to the appropriate teams and management.★Resolved incident per Sigma triage and resolution processes or escalate to Tier 2 for additional assistance.★Communicated regularly with customer and internal resources on status of incident per accepted guidelines.★Coordinated customer deployments with internal teams.

Served as Staff Assistant to the Project Manager. Responsible for the day-to-day operations of the Office of Information Systems. Responded to administrative issues brought to the Project Manager's attention; cither prepares the response or follows-up to ensure timely response by others. Assisted the Project Manager when special events/emergencies exists by assuring mat historical and factual data are properly retrieved and stored. Performed special assignments as instructed by the Project Manager, utilizing overall knowledge of the Offices' ongoing programs and current DHS and OIS policies and regulations in order to provide effective public relations and to intelligently reply to requests for information; is relied upon to independently exercise diplomacy, tact and sound judgment in releasing or withholding information regarding activities of DHS and OIS. Key Accomplishments: ★Scheduled and monitored all of the Project Manager's appointments; suggested alternative time as appropriate in cases of conflict; utilized initiative in rescheduling appointments and/or conferences; and coordinates attendance of appropriate program star and acquisition of visual aids, background information, etc. ★Conducted a variety of special studies requiring the application of analytical principles in the presentation of interpretive, statistical and basic information. ★Confered with other District Government agencies and DHS divisions in reference to actions originating from the Project Manager. ★Responded to written or oral requests pertaining to technical and/or administrative matters as well as for information relative to DHS and OIS. Established correspondence and work inventory control for the Compliance Officer and OIS staff.

I serve as the primary liaison between the Washington DC Office and New York City Office and between the patients and Physical Therapist.Insurance verification, charging patients, insurance billing, Claims follow up, collections and financial counseling.Scheduling patients, staff meetings and meetings with physicians Ensure that there is an adequate supply of both office supplies and medical suppliesMaintain office equipmentAnswer inquiries regarding the services the practice offersCoordinate and carry out marketing campaigns in order to gain new patients for the PracticePerform multiple other administrative duties as needed