Jennifer Neustaedter Email and Phone Number

Pricing and product specialist focused on reusable industrial hand held products, pallets, folding containers, and custom hand helds.

Customer support representative specializing in automotive applications.

Responsible for establishing pricing, bidding, and securing capacity for intermodal and over the road spot market shipments. Selected Contributions:Increased revenue by $2,147,345.00 in 4 quarters.Increased profit by $276,080.00 in 4 quarters Developed new intermodal business with core customers that were traditionally over the road.Developed new transportation solutions for new and core customers that would traditionally not fit into our core competencies. PROFESSIONAL TRAININGLeadership Development - LEADERSHIP DEVELOPMENT NETWORK, 2008Hiring / Interviewing, Team Development, and Effective Meetings & Presentations

Provide global transportation solutions at award-winning shipping service provider with more than 50 regional and international sales and operating facilities located through U.S., Canada, and Mexico.Present cost-driven, client-focused transportation recommendations to approximately 30 customers every month. Maintain ongoing communications with clients, conveying service interruptions and delays. Supervise eleven operational team members, training new hires and retraining existing team to promote top-level customer service. Liaise between Alliance International and domestic customers, ensuring timely reporting of import deliveries. Oversee vendor relations; coordinate pick-up and delivery. Source new vendor alliances while fostering existing relations. Procure equipment. Track invoicing errors and productivity numbers. Compile and deliver various reports, monitor accuracy of customer invoicing, and assist in accounts receivable reconciliation. Communicate operational issues, errors, and resolutions to senior leadership. Selected Contributions:Collaborated in initiative to capture $50K in incentives from trailer leasing companies.Developed first training manual, achieving approximately 20% reduction in operational errors. Interacted with International Department to implement an import/domestic reload program resulting in increased equipment availability.Forged solid relationships with key vendors, promoting improved customer satisfaction, increased equipment availability, and reduced transportation costs.Demonstrated exceptional problem-solving skills, advancing customer satisfaction throughout process.Designed fee strategies for customer rates based on acquired knowledge of customer business / industry; efforts ultimately resulted in increased business and higher level of profitability.