● Managing central inboxes for support, technical queries and complaints● Wellbeing support including co-hosting zoom drop in sessions with the panel and Q+A sessions.● Generating and analysing productivity statistics to inform ongoing internal decision making.● Shift leading - managing various teams and making key operational decisions.● Composing company-wide emails, communication strategising with management team.● Carrying out conduct investigations pertaining to unauthorised absence.● Other ad hoc duties including, shift booking and rota management, pay adjustmentsand disputes, creating logins, checking onboarding documentation etc.● Acting Senior Recruitment Adminstrator during bi-annual recruitment campaigns- handling queries, processing of Right to work Documents in line with legislation, consultation and advice.

● The management of a team of receptionists; offering support, delegating tasks, training new staff, setting high standards of work through example.● The creation and implementation of new training manuals, materials and processes for new starters.● The independent management of large and complex events, liaison through in-venue meetings, calls and emails for negotiating minimum spends/ budget and developing client relationship.● Managing Open table system for 700 cover per day restaurant / ensuring a consistently busy and steady service for all managers and front of house staff● Ensuring warm and efficient first impression/ creating rapport and escorting guests.● Ad Hoc admin work, e.g. generating spread sheets, filing, management of laundry service, office inventory management, data entry, copy making etc.● Being the point of liaison for all departments; including my own team, vendors, suppliers, managers, event organisers etc.

● Party and events planning for mostly corporate client base :Responsible for Pro-active and reactive sales- generating leads, building relationships and managing communications through email and phone.● Being an immaculate first impression for an esteemed London brand, with positive promotion of the brand central to all daily tasks and communications ● Sending and tracking invoices

● Securing, planning and managing corporate events.● Streamlining processes with Excel including the generation and implementation of time sheets/ pre order forms/ table plans etc.● The supervision of a team, with the delegation of responsibilities to maintain high work efficiency.● The development of promotions and work incentives.● The training of all new staff.● Negotiating compromise and restoring customer satisfaction in times of complaint.