Jennifer Ng Email and Phone Number

People• Managed the team of 10 staff. Sales & Product Knowledge• Ensure that all Education Counsellors have effective selling skills that meet the set standard of performance and are familiar with the products. Agent Management• Manage local agents and conduct product briefing for local and outstation agents on the courses and scholarships offered by HELP University. • Monitor and prepare agents' performance report on a weekly basisCustomer Engagement Centre (Call Centre) • Develop the Salesforce guideline so that all the collected leads are keyed in accurately and followed up on a timely basis.

Lead the counseling team of 4 counsellors• Monitor KPIs and ensure the targets are on track – includes analyzing daily report and identifying activities to move the team closer to the target.Guide and counsel students• Develop an in-depth knowledge about education courses and institutions. Monthly Management Meetings• Analyse past month’s performance to identify initiatives that worked and areas that required improvement.• Develop together with the Management Team monthly goals and targets for the counselling team and execute accordingly.Improve Counselling Effectiveness• Develop strategies to optimize student conversion funnel.

Programme Counselling Leading to Admissions• Establish goals for the Admissions Department staff according to the annual budget • Provide sales leadership and develop evidence-based strategies and tactical plans in liaison with other departments/schools to achieve enrolment targets. Admissions Management• To ensure College wide admission processes are adhered to by maintaining full regulatory and corporate policy complianceSales & Product Knowledge • Ensure that all education counsellors have the latest knowledge of product and effective selling skills that meet the set standard of performance. Budget• Responsible for preparing department’s budget through monitoring and recording the expenses of the sales events and project budget needed for the following year.People• Managed the team of 11 staff

• Provided education counselling services and register prospective students for all courses offered by HELP through various channels such as as walk-ins counselling, phone and email enquiries.• Executed marketing events and school-based activities in Klang Valley as well as outstation in Penang, Perak, Negeri Sembilan and Sibu schools.• Coordinated roadshows, school education fairs, talks, marketing events and workshops.• Managed local agents and conducted product briefing for local and outstation agents on the courses and scholarships offered by HELP University.• Dealt with student admissions and commission payments when agents submitted student applications to HELP University.• Mentored new staff by providing briefing and guidance to them.• Compiled and updated the roadshow list for all the major education fairs, school education fair, talks, workshops and HELP events.

• Counselled parents and students about the courses offered in Methodist College. • Coordinated marketing events including setting up booths in education fairs, schools and churches. • Updated the official college website and handling phone and drop-in enquiries.• Communicated with different vendors such as publishers about advertisements in newspaper and magazines.• Prepared reports for Board Meetings and administrative and promotional material for the annual Methodist College Treasure Hunt.