Full cycle recruitment, including job requisitions, advertisements, hiring, and orientation.Maintaining personnel records, including driver certification and ensuring active and up to date guard cards.Handling employee relations issues, disciplinary actions, terminations, and uniform collection.Managing all leaves of absence and reasonable accommodation and working closely with third party administrators for Workers Compensation.Detailed reporting for headcount, recruitment, certification, etc.Partner closely with branch management on auditing and compliance of all employees.Provide area HR team support and serve as point of contact regarding leaves of absence, accommodation, workers compensation, and OSHA reporting compliance.

Managed 100+ cases at any given time, including creation, analyzing customer needs in conjunction with compliance with the ADAAA and multiple state laws, decision making, partnering with site operations leaders, communicating between associate and site stakeholders. Successfully closed 2000+ accommodation cases.Assisted in determining the proper process path for exceptions in the accommodations process after Amazon transitioned its employees from one entity to another.Appointed Idea Champion to assist in analyzing and implementing process improvement plans, requiring exemplary knowledge of procedures, policies, and Amazon company culture.Successfully analyzed 50+ process improvements, developed planning stage for 20+ ideas, and saw implementation planning for 3 personally submitted ideas.

Shift Lead after 1 year. Trained 17 peers on the processes and systems used by HR. Developed training information and organized training sessions to ensure consistency in standard work and responses to associates.Created the BOI2 HR Wiki: rebuilt its interface, re-coded html, updated links, and made the Wiki more user friendly. Developed a FAQ for the Wiki page based on aggregate data from HR cases. Reduced foot traffic to the HR office by 70% and empowered leaders to answer common questions.Trained 20 managers on HR's involvement in various processes and functions of HR. This improved relationships between HR and operations and built trust between our departments.Expert for Leave of Absence/Accommodations, ADAAA and FMLA. 20% of cases required Leave and Accommodations knowledge.Expert for Workers Compensation. Reduced questions regarding time off for associates on WC by 50% and improved the HR process surrounding WC by 90%.Created and maintained a manual for overtime. This document became an invaluable training tool for my 17 peers and improved our speed of completion and partnership with operations by 75%.Expert for the appeals process on site. Created an appeals packet that included an executive summary for Senior Site Leadership to improve the appeals process. Confusion and uncertainty around Appeals determination was reduced 100% and I was personally thanked by leadership for improving the process.Created a recognition program that was adopted by HR leaders improve morale and motivate partners to compete in standard work and projects.

Appointed Performance Manager within 60 days of employment. Created and implemented new performance appraisal system in ADP. Provided data analysis from performance and exit interviews to be brought to senior management and used in organizational planning.Appointed co-chair of the Service Excellence committee. Developed recognition program and was appointed editor of company newsletter.Helped develop and implement several personnel policies, including Temporary Employment, Corporate Compliance, and Code of Conduct. Drafted several contracts for organizational purposes, including driving clauses and mid-level practitioners.Organized a complete job review for 400+ employees. Implemented changes to employee job titles, duties and assignments, credentials, and performance appraisal requirements.

Reservations, data entry, check-in and check-out process, receipts, charges, funds and fees, inventory management, email drafting, phone support, and other customer service tasksHandled all duties with exemplary hospitality and professional courtesy, and was awarded an Employee of the Month award June 2016 and a Guest Choice Award May 2016AHLEI Gold Standard certified April 2016

Managed 10+ employees Scheduling, training, lab monitoring, lab and computer safety, trouble tickets, repair and maintenance for computers and printers, tech support for students using the lab