• Highly responsive and effectively manages designated book of health and wealthware business as relating to benefit marketing and resolution of claims and billing issues.• Primary contact assigned to multiple large group clients and coordinates client renewal meetings, employee benefit education seminars and health/wellness events.• Supports implementation of new lines of coverage by setting up accounts, collecting needed documentation and reviewing plan details with Client and Carrier.• Generates materials for Client presentations and meetings.• Creates and reviews SPD, compliance communications, Human Resources support materials and Health and Wellness information to clients on a monthly basis.

• Establish new client relationships through lead generation and retain existing client relationships by maintaining positive and successful business partnership.• Recruit, develop and manage CSR for multiple centers.• Responsible for daily operations of business centers and maintaining high occupancy levels across all business offerings.

Hired, trained and developed service focused managers and associates for the NY Metro Area.Assist with the design, display and inventory control within my assigned locations and ensure the proper preparation of in store crafter confections, management of staff and reporting of budgets for branches.Ensure the overall management of my assigned locations; including responsibility for loss prevention, inventory levels, recruiting and customer service training.Monitor, analyze and report on potential impacts and variances to branch profitability.Adopt good operational risk management practices, identifying, assessing and recording key risks within each location.Development and documentation of Sales and Action plans for my assigned locations.Work closely with other locations and with other management teams, helping them grow their business by driving both the marketing activity and sales culture ensuring profitable and productive branches and quality service to members at all times.Monitor sales and action plans for their branches and proactively support managers in reaching objectives ensuring staff emphasis is placed on proactively seeking to identify customer needs and offer solutions through cross selling, up selling and customer retention.Ensure strong knowledge of the competition and maintain awareness of all products on the market, competitors promotions and marketing campaigns.Identify new business opportunities within assigned area through analysis of needs and trends and provide documented recommendations for such initiative with a strong focus on Corporate Sales.Recommend and present project management initiatives within assigned areas such as new branches, relocations and major renovations.

• Responsible for 4 Departments; Inventory Control, Shipping and Receiving, Customer Service and Human Resources• Managed 4 Department Managers and their combined 120 employees• Performed Quarterly and Year Compensation Reviews for Department Manager and Associates• Lead Safety Committee to ensure store location was compliant above OSHA standards and corporate guidelines• Created mandatory training programs for all cashiers which included customer service and loss prevention.

Ensure store's profit were maximized through effective inventory controls, monitor cash handling, ensure employees adhered to Loss Prevention and Safety polices.Developed effective staffing plans and work schedules.Analyzed P&L reports for substantial gains and more efficient utilization of resources.Hire, train and develop staff to improve the client experience.

Lead team of 34 Managers and Sales Associates to largest increase in several years.Recruited Sales and Management talent.Increased retention via mandatory new hire customer service/product classes, loss prevention training and assigning new hire mentors.