Jennifer Olivarez Email & Phone Number

Austin, Tx, Us

Austin, Texas, United States

Key liaison for market operations teams, ensuring flawless execution of corporate projects and initiatives while providing cross-departmental support. Led a critical project to negotiate favorable lease terminations for unprofitable properties, securing over $40 million in cash flow savings. Developed and implemented a comprehensive property commissioning and decommissioning playbook to minimize operational disruptions. Collaborated with cross-functional teams to streamline new property onboarding, enhancing operational efficiency. Oversaw corporate initiative rollouts, coordinating efforts across finance, legal, and operations. Drove data-driven objectives, improving CSAT scores and reducing operational expenses across multiple markets.

Austin, Texas, United States

Developed management strategies for multi-family and hotel properties, ensuring seamless service integration and exceptional guest experiences. Led and inspired a high-performing team, fostering a culture of professionalism and service excellence. Applied effective P&L management to control overhead expenses. Enhanced team performance through strategic recruitment, training, and leadership. Executed data-driven objectives, improving CSAT scores and reducing operational costs across multiple markets. Collaborated with the Area GM and Real Estate Team on property evaluation and cost analysis to maintain profitable RevPAR. Led cross-functional efforts to onboard new properties and cultivated strong vendor and property manager relationships to ensure smooth operations.

Texas, United States

As the owner of Luxe Living Austin, I specialize in managing private luxury estates and high-end rental properties, delivering exceptional experiences for owners and guests alike. My expertise includes overseeing day-to-day operations, managing construction projects and renovations, and coordinating housekeeping, maintenance, and landscaping teams to ensure the highest standards of luxury and service.I take a hands-on approach to property budget management, tracking costs for maintenance, upgrades, and capital improvements to maximize value. I also cultivate strong relationships with high-end service providers, negotiating contracts and overseeing premium services to meet client expectations. Additionally, I lead guest relations for rental properties, ensuring a seamless five-star experience from check-in to departure.With a commitment to excellence, I implement safety, security, and emergency protocols across all properties, providing peace of mind for owners, guests, and assets

Led destination teams to deliver exceptional service for member vacations, managing all pre-trip and onsite operations. Recruited, trained, and mentored teams to ensure consistent service delivery while driving cross-functional collaboration with departments such as Member Services, Real Estate, Sales, Finance, Legal, IT, and HR. Managed P&L to maximize portfolio profitability, conducted real estate opportunity analyses, and ensured brand consistency for residences. Supported project management for Director and VP, ensuring timely execution of initiatives. Developed action plans based on survey scores and member feedback, enhancing service quality and overall satisfaction.

Denver, Colorado

Demonstrated excellence in managing a high-profile client base of over 90 high-net-worth Club members, delivering exceptional service and account management. I oversaw annual revenue collection exceeding $3 million, successfully converting $1.9 million in refundable membership deposits. In my role, I managed reservation operations across three luxury resorts in Hawaii, efficiently handling inventory management for 36 premium residences. I orchestrated comprehensive member onboarding procedures and training programs, contributing to sustained member satisfaction levels of 98%. Additionally, I secured a senior managerial position overseeing the Exclusive Alliance team and Banyan Tree Partnership, where I maintained strong relationships with key stakeholders.

Kapalua Bay, Maui Hawaii

As a Personal Concierge at The Ritz-Carlton Club & Residences, I served high-profile members of a luxury vacation club, curating personalized itineraries to enhance their experience. I managed maintenance, housekeeping, and inventory for 15 high-end properties while overseeing FF&E updates, equipment installations, refreshes, and construction projects. I provided comprehensive pre-arrival concierge services and personal assistance, cultivating strong relationships with guests to ensure unique and memorable experiences. Additionally, I handled front desk duties, including check-in/check-out, billing, and key management, delivering exceptional service to members, guests, vendors, and associates while supporting other departments as needed.

Clinical Child Psychology

Business Administration And Management, General