Jennifer Olson Email and Phone Number

• Manage key deliverables on multiple large scale projects including three Workday integrations, implementations on video interviewing, new hire background vendor and pre-hire assessment vendor.• Lead a high performing Talent Acquisition team supporting organizational areas reaching seven states, averaging 1,500 filled requisitions• Create sourcing strategies, brand awareness and recruitment efforts to support organizational growth and expansions for additional Call Centers, Automotive, Fleet and Branch locations• Manage Talent Acquisition budget • Led initiatives contributing to a 6.5 decrease in time to fill in 8 months.

• Full cycle recruitment for all Club Owned Repair/Car Care Plus Automotive roles, Club Owned Fleet Drivers and high volume Call Center Sales, Service and Leadership openings• Developed strategic sourcing plans for multiple organizational areas • Created employee learning and development program to increase development and internal promotions

• Managed Call Receive Supervisors and a team of 75 Call Receivers who handle inbound emergeny roadside assistance calls. Provided coaching and development to Team Members and Supervisors to hit daily, company and personal goals. • Assisted in building the Tucson Member Service Center. • Successfully launched the hands on Nesting and Quality Improvement program in our Tucson location. I was able to decrease the Nesting program by 3 weeks and increased our Quality Monitors by 20%. • Executed the merger of our Member Experience, EBIZ and Member Relations into one team that I Manage in Utah, Tucson and Walnut Creek. • Effectively Managed 75 Team Members in person and remotely for Member Relations, Quality Improvement and Nesting. • Responsible for hiring Call Receive, Member Experience and Quality Improvement Team Members.

• Established the new AAA NCNU Member Service Center by recruiting more than 800 new employees to launch the Member Service Center located in Clearfield, UT by sourcing, identifying, and interviewing top talent for Hiring Managers and Supervisors for our Emergency Roadside department and Sales Team. Hiring high volume positions to include: Call Receivers and Dispatchers for the ERS department. Licensed Insurance Agents, Travel Agents, and Membership Agents for our sales team along with several corporate positions. • As the sole onsite Recruiter for our Member Service Center, I managed all onsite recruiting needs by working closely with two Vice Presidents, 8 Managers on site as well as several Hiring Managers remotely in our corporate office to insure hiring needs and goals were being met. • Managed hiring events to insure top talent was joining our team and to insure we were providing a great candidate experience. • Remotely works with the Recruiting Director to discuss recruiting needs and strategies. • Handled all internal hiring needs by working closely with HR and employees to insure internal growth. • Proficiently sourced/hired hard-to-fill positions by utilizing various job boards, social media, community job fairs and partnered with local colleges to successfully source and hire passive candidates.

• Responsible for full cycle recruiting, specializing in high volume sales and customer services position as well as some corporate level positions. • Managed the hiring process from screening, interviewing, extending offers, background/drug tests and the on boarding of new employees.• Filled 35-60 sales positions and 20-40 customer service positions a month for high volume call center.• Launched several recruiting strategies to provide candidates a fantastic experience during the hiring process.• Partnered closely with the business partners to insure top talent was being selected, hiring goals were being met as well as ways to lower attrition.• Proficiently met sourcing needs by attending community job fairs, posting on various job boards and social media.