• Delivering exceptional customer service by promptly responding inquiries across email, phone, and digital channels.•⁠ ⁠Efficiently resolving customer complaints by collaborating with cross-functional teams.•⁠ ⁠Manage relationships with external vendors, ensuring the timely delivery of services and adherence to SLAs.•⁠ ⁠Coordinate closely with the operations team to streamline service schedules and resolve operational issues.•⁠ ⁠Gather and analyzed customer feedback… Show more • Delivering exceptional customer service by promptly responding inquiries across email, phone, and digital channels.•⁠ ⁠Efficiently resolving customer complaints by collaborating with cross-functional teams.•⁠ ⁠Manage relationships with external vendors, ensuring the timely delivery of services and adherence to SLAs.•⁠ ⁠Coordinate closely with the operations team to streamline service schedules and resolve operational issues.•⁠ ⁠Gather and analyzed customer feedback, identifying key areas for product and service improvements. Show less

• Acted as the primary point of contact for assigned customers, thus understanding their unique needs and building strong relationships.• Gathered feedback from customers on their experiences and pain points, and relayed this information to the teams responsible.• Developed and implemented strategies to reduce churn rates by addressing customer concerns and proactively preventing issues.• Tracked the health of customer accounts by analyzing customer data and platform usage patterns,… Show more • Acted as the primary point of contact for assigned customers, thus understanding their unique needs and building strong relationships.• Gathered feedback from customers on their experiences and pain points, and relayed this information to the teams responsible.• Developed and implemented strategies to reduce churn rates by addressing customer concerns and proactively preventing issues.• Tracked the health of customer accounts by analyzing customer data and platform usage patterns, and identified areas for improvement.• Communicated with diverse clients and negotiated service contracts and client packages.• Maintained detailed records of over 200 Eden Life's customer interactions, feedback, and account information, and updated customer information in a CRM system.Key Achievements• Effectively addressed more than 80 customer inquiries and concerns each week.• Consistently achieved a monthly business revenue of over 500,000 Naira.• Consistently nurtured and converted at least 80% of qualified leads generated by the Marketing team.• Monitored customer subscription renewals and ensured a high renewal rate by 80% of the existing customers.• Led a team of customer success associates, fostering a high-performance culture that consistently exceeded quarterly retention and revenue targets.• Deployed a bulk messaging tool that enabled the team to send bulk updates to customers thus reducing time spent.• Independently developed and managed an issue tracker to allow stakeholders to view and resolve all issues logged within the agreed SLA Show less

• Sketched detailed drawings and create prototypes of designs.• Collaborated with other designers to align designs with brand objectives and market demands.• Oversaw the production of sample garments, working closely with pattern makers, tailors, and seamstresses.• Participated in fashion shows, exhibitions, and industry events to showcase new designs.• Closely worked with clients to create custom-designed clothing or accessories based on their preferences and… Show more • Sketched detailed drawings and create prototypes of designs.• Collaborated with other designers to align designs with brand objectives and market demands.• Oversaw the production of sample garments, working closely with pattern makers, tailors, and seamstresses.• Participated in fashion shows, exhibitions, and industry events to showcase new designs.• Closely worked with clients to create custom-designed clothing or accessories based on their preferences and requirements.Key Achievements• Mentored emerging designers by sharing expertise, thus contributing to the growth of the next generation of fashion talent.• Demonstrated the ability to adapt to changing fashion trends and consumer preferences.• Promoted inclusivity and diversity in fashion by designing collections that celebrated various cultures, body types, or gender identities. Show less