Jennifer P. Email and Phone Number

Work with clients and colleagues on key areas of machine learning, website tracking and phone skills training. Create business plans on new initiatives and drive those initiates from idea to planning to development stage to launch

Responsible for overseeing, directing, and maintaining the processes required to keep Voice Recognition functioning for clients. Improved resolution time on Voice Recognition audits and support tickets by 450 hours.Created escalation processes and playbooks for Voice Recognition and ensured teams involved in the processes followed them.

—Responsible for the retention and growth of Healthcare clients representing $1.8 million ARR;—Project manage smooth implementation and adoption of Call Box software with new clients;—Work directly with c-level executives to help them improve phone processes, increase sales, and ultimately, grow their business

—Advised, troubleshot, and resolved setups for Website Calls product in Google Ads and Analytics.— Project manager for Website Calls setups of large automotive groups.—Selected to run pilot launches of newly integrated Website Calls + VistaDash consolidated marketing reporting platform.

—Advised clients on best practices for resolving and preventing telephony and reporting issues, as well as best practices for staff performance.—Managed support projects, determining scope and key points, coordinating participation across teams, and communicating consistently with clients to ensure a positive result.—Interceded with relative third parties for clients to resolve issues and improve product use and performance.—Served as dedicated Sr. Support Contact for three Fortune 500 Automobile groups.

—Performed outbound calls to train clients on our various products, including training individuals on phone skills performance. Received inbound phone calls for six clients and assisted in booking new appointment opportunities.—Reviewed and coached individuals on phone skills performance.—Partnered with the Strategic Consultant for Healthcare to create the product Phone Skills University. The product was created to give personalized training for an upgraded phone skills course for our clients. I led and ran the successful test for Phone Skills University.

Assist guests during game days and special events at Toyota Stadium. Making guests feel welcome and valued, and promptly solving issues that arise during events.

Ensured efficient and effective handling of all merchandise from shipment receipt, processing, and replenishment systems. Managed replenishment process at a standard 149 UPH, oversaw and executed markdowns at the standard 292 UPH. Complied with ordering cycle to ensure supplies were available and executed shortage action plan with management team to minimize loss. Ensured optimal sales floor coverage by reviewing Personnel Management and Forecast Edit and Budget Adjustment form and taking into account sales per hour, units per transaction, average transaction, and conversion trends using hourly reads to maximize business opportunities. Enforced adherence to all corporate policies as directed by policy and procedures. Provided store team with in moment coaching on sales floor

Edited labor representatives correspondences, other clerical duties including mail and managing phones. Assisted office in 2006 California Gubernatorial race, verifying phone banking volunteers and donations were processed correctly.

As a cast member in food and beverage, responsibilities included cash handling, fulfilling orders, food preparation, general cleaning, stocking items and keeping inventory. Provided great guest service every day by sharing information, answering questions and help.