Jennifer P. Email and Phone Number

Act as point of contact and customer service for Kearney Division College of Nursing. Purchase card holder for division, following state purchase card policy. Purchase card reconciler for Learning Resources Manager in SAP. Schedule meetings as requested by Assistant Dean. Handle and distribute incoming mail and correspondence. Prepare division budget reports, pay invoices, order office supplies, and expedite classroom supply orders. Arrange travel for faculty, ensure faculty reimbursement for travel for mileage and conferences. Maintain files in accordance with state guidelines. Support student services in student events such as ceremonies and graduation. Plan catering events as needed.

On campus, provide general assistance to students, staff members, and the public, in person, by phone, or other electronic communication. Responsible for front desk, answering phones and directing walk-ins as back-up to front desk receptionist. While working remotely, responsible for checking the eLearning email and phone messages and forwarding to the appropriate place for assistance. Collect, process, and analyze data generated within the eLearning Department and the learning management data hub. Provide reports on collected data as requested. Assist Instructional Designers with scanning and downloading course materials from publishers needed for instructional design project. Assist in building question libraries in course shells. Closed captioning of videos to be used in course shells. Upload videos to YouTube channels and upload videos to the captioning service for processing. Use Camtasia Studio software to manually caption videos if they cannot be done by captioning service. Back-up for the Course Evaluation Administrator.

Provide customer service to students, college staff, and outside agencies on the phone and in person. Coordinate the imaging (scanning) of all documents received by Enrollment Services and Financial Aid offices on three campuses in accordance with imaging guidelines. Drafted and maintained a training manual for the imaging process. Process degree verifications and error reports in the National Student Clearinghouse. Process enrollment verification requests by composing various types of enrollment verification letters. Develop and update business processes for the Records Department. Provide training and technical support for imaging technology to students and staff. Ensure the proper disposal of documents in accordance with college and State guidelines. Maintain confidentiality of student records in compliance with the Family Educational Rights and Privacy Act and college policy.

Responsible for processing accounts receivable, accounts payable, assisting with payroll as needed, and managing customer charge accounts using QuickBooks accounting software. Tracked sales in Microsoft Excel and produced monthly reports to be delivered to Accountant. Answered, screened and forwarded telephone calls on a multi-line phone system. Provided customer service and assisted sales staff as needed. Procurement and inventory control of office supplies and equipment. Maintained records of product purchase orders and receiving paperwork. Drafted correspondence. forms, and reports as needed.

Provided lead structural planner with administrative support by forwarding phone calls, drafting correspondence and providing reports for daily production meetings. Coordinated estimates with team members in order to expedite the planning process and deliver work procedures to production shops in a timely manner. Conducted technical research for materials and processes needed to draft formal work procedures for production shops. Obtained bids from local vendors for non-standard items needed by production shops. Held a confidential security clearance throughout naval career. Honorably discharged from the U.S. Navy.

Implemented and maintained a database to catalog, track, and revise the Technical Library’s vast collection of technical manuals and blueprints. Provide customer service by answering phone calls and assist customers in technical research. Provide supply support by maintaining an accurate inventory of shop stock materials and procuring supplies and equipment for the completion of manufacturing and repair jobs. Ensure the proper handling, storage, and disposal of classified documents according to Navy regulations. Plate and sheet metal fabrication and repair as assigned. Awards: Joint Meritorious Unit Award; Navy “E” Ribbon; Navy Good Conduct Medal; National Defense Service Medal; Southwest Asia Service Medal (2); Sea Service Deployment Ribbon (3); Kuwait Liberation Medal.