Developed and implemented behavioral health system training strategy according to contract requirements. Collaborated with AZ Department of Health Services (ADHS), government agencies, members, and network providers on training initiatives. Managed team of operations, clinical, and IT learning specialists.• Managed diverse training program delivering 73K instructor-led and online training events annually to staff, providers, and community stakeholders. • Implemented robust learning management system (LMS), utilized for online learning, enrollment for instructor-led training, and monitoring training compliance.• Developed custom learning plans, specialty libraries, and course catalog designed to drive clinical innovations, workforce development, and expand community education, increasing participation in training by 8K – 10K for each of the previous 3 years.• Collaborated with senior executives to design and write proposals for new national business, including a multi-billion dollar contract to integrate behavioral / physical healthcare and expanding services to include Medicare beneficiaries.• Delivered subject matter expertise as member of corporate proposal teams, maintaining complete accountability for the design and implementation of short and long-term training strategy. • Led training implementation for a new specialty health plan, including virtual and technology-based distance learning, resulting in rapid onboarding of 300 clinical and operations team members.• Exceeded performance deliverables by implementing Results Only Work Environment (ROWE) supervision and reorganizing team responsibilities to maximize strengths. • Partnered with Human Resources, Operations, and Quality Improvement teams on projects resulting in:o Position-specific onboarding plans.o Job aids and learning tools for “just in time training” huddles. o Evaluation of training needs and targeted professional development.o Continuous improvement of employee performance.

Directed development and implementation of new employee orientation and educational programs for public sector behavioral health system. Oversaw collaboration of training initiatives with ADHS, network providers, and stakeholders. Supervised team of 25 diverse training professionals.•Implemented new employee orientation program that blended classroom learning, job shadow, mentorship, and skill development metrics, improving employee retention and participant satisfaction.•Managed training center delivering 50K instructor-led and online training events annually.•Served as training liaison to internal departments and external customers. •Developed and implemented new employee mentoring program, improving employee retention.•Converted new employee orientation materials from manual system to electronic distribution, reducing costs, improving time efficiency, and enhancing user convenience.•Researched best practices and developed instructor-led and online training curriculum. •Provided policy and procedure coaching and technical assistance.•Facilitated training programs, including new employee orientation and large-scale system initiatives, resulting in trainees successfully completing post-training competency evaluations.