Responsible for operational management and strategic planning of Women’s Services at St. Luke’s Baptist Hospital. Women’s Services areas include: Level 3 L&D unit with average 3550 deliveries per year including high-risk deliveries, 11 bed Antenatal high risk unit, 26 bed couplet care unit, 30 bed Level 3 Neonatal Intensive Care Unit, Community outreach department that includes childbirth education and lactation programs. Direct supervision of 3 Directors, and 7supervisors. Focus is on quality care, patient satisfaction, patient experience, parent educational programs, marketing, financial performance, and strategic planning for increasing growth within the Women’s service line. Total FTEs -160; 200 employees. Lead Clinical Nursing Expert Member of the Baptist Health System Women’s Service Line Council with a focus on developing brand, strategic planning, growth of service line, implement measures to improve quality outcomes, and physician alignment. Part of remodel planning and implementation project for the St. Luke’s Women’s Tower. Implemented OB preadmission program to gain patient satisfaction, growth, patient safety, physician alignment, and departmental efficiency.Redesigned prenatal class program adding new programs to enhance patient experience and learning. Consistently meets financial targets including 100%+ productivity, reduction in operational costs, and increase in operational revenue.Implemented LEAN activities within departments to gain staff participation and understanding of programs that facilitate change and improvements. Increase in staff satisfaction scores from previous year’s results. Started with the assistance of lead staff nursing councils, focus work groups, and collaborative team efforts. Active team member of Baptist System Women’s Council that implements quality improvement processes to enhance patient safety and outcomes. Implemented OB triage tool and developing OB MEWS score to support nursing decision making.

Responsible for operational management and strategic planning of Women’s Services at Parkview Health. Women’s Services areas include: Both Family Birthing Centers at the Fort Wayne campuses, 31 bed Level 3 Neonatal Intensive Care Unit, and supportive oversight for 4 Family Birthing Centers within system at partner community hospitals. Direct supervision of 3 managers, 2 supervisors, 1 Clinical Nurse Specialist, consultative support to 4 managers in community hospitals and oversight of 3 nursing educators for FBC, NICU, & Informatics. Responsible for management of physician employed 24/7 Neonatologist practice including leadership, budget, billing, and quality performance. Focus is on quality care, outreach programs, marketing, financial performance, patient satisfaction, patient experience, and strategic planning for increasing growth within the Women’s service line. Total FTEs -160; 200 employees. Development of clinical center of excellence including community outreach programs to promote High-risk obstetrics and neonatology services; including transport services. Part of recruitment team for Maternal Fetal Medicine Specialist to area. Currently part of recruitment team for two Neonatologists including Medical Director. Achieved Quality recognition and $10,000 award from MedWise Group for improved efforts in reducing primary C-section rates and reduction of elective inductions prior to 39 weeks. Decreased rate from 25% to 15% in 2011-2012.

Responsible for the operational management of Family Birthing services at both Fort Wayne, Indiana campuses including budget management 25 million dollars annually, capital planning, resource management and utilization of a 16 -bed LDR and a 8-bed LDR, with combined 2688 deliveries per year, both level 1 and Level II nurseries, and 24 bed mother/baby unit and 14 bed mother/baby unit, 3 surgical suites, care of antenatal high risk pregnancies and community prenatal education. Direct Supervision of 1 manager, 3 supervisors, registered nurses, birth center receptionists, vital statistics clerk, lactation consultants, unit assistants, surgical technologists, and prenatal class instructors, 100 FTE’s. Gained Obstetrical market share over an 11 county area for 3 consecutive years against a syndicated, for profit Specialty Women’s hospital, and 2 additional for profit hospitals.Achieved improved delivery of high quality clinical service, employee engagement, and physician engagement/satisfaction and patient satisfaction in an efficient and cost effective manner. Awarded Parkview North Leadership Quality Award 2009.Consistently ranked ”Top in the Country” from Professional Resource Consultants, (PRC), for Customer Service Excellence by ranking in the 90th-100th percentile 3 consecutive years.Awarded the J.D. Powers Award Distinguished Hospital Awards for Outstanding Maternity Care Experience in Maternity Services 2010. Achieved improved delivery of high quality clinical service, employee engagement, and physician engagement/satisfaction and patient satisfaction in an efficient and cost effective manner utilizing LEAN methodologies.Unit responsibility consistently achieving excellent ratings on all the Joint Commission and Board of Health surveys.Awarded 2010 Leader in innovation-Parkview Health Executive Recognition

A 36-bed community hospital that joined Parkview Health in 1995. Responsible for day to day operations of units, overseeing 8 million dollar budgets within 4 cost centers, capital equipment purchases, working one on one with physicians, development and updating policies and procedures, meeting The Joint Commission requirements, monitoring quality data, implementation of corrective action and work improvement plans, evaluation of 42 employees/ 30FTEs, 1 supervisor and 1 charge nurse/lead, customer service striving towards excellence, and promoting a positive work environment. Surgical services currently include 2 OR suites with 1 procedure room, SAU unit and PAR. Surgical case mix includes: General, Ortho, Ob/Gyn, ENT, Endoscopy, Urology, Pain management, and Ophthalmology. Average of 1600 surgical cases and 360 births per year. Consistently ranked “Top in the Country” from Professional Resource Consultants, (PRC), for Customer Service Excellence by ranking in the 90thpercentile 3 consecutive years. Awarded 2006 Customer Satisfaction Award from PRC for Overall Quality of Care –Parkview Huntington Surgical Services.Awarded Voluntary Hospital Association (VHA), Award for Clinical Excellence Surgical Core Measures 2006. Consistently met 97%-100% of quality indicators. Implementation of GE Perinatal documentation and surveillance IT technology health system wide. Phase one.Lead planner on remodel of Parkview Huntington Family Birthing Center and 3million dollar Surgery Department expansion Successful implementation of surgical block scheduling. Resulted in improving surgical efficiency, patient, physician, and staff satisfaction.Awarded Parkview Huntington Employee of the Month- Manager by staff 2006.

Other related job experience functioned for 3.5 years as Educator Clinical & Nursing Informatics-Maternal/Child for Parkview Hospital and Parkview Huntington Hospital. Designed, provided and evaluated educational programs for all areas and staff. Hospital wide instructor for new Carecast computer system, maintained Competency Based practice for staff/management, coordinated orientation for new employees and students. Participated in several committees, i.e. Nursing Leadership, Educational teams, Competency based practice, JCAHO prep, General Orientation. College nursing clinical instructor for two years in obstetrics and fundamentals. Prenatal class instructor for nine years. Instructor for preparation for childbirth and parenting classes.

Registered Nurse in Labor and Delivery unit. Additional clinical experience as temp RN on a postpartum unit.

Registered Nurse in Labor and Delivery unit. Functioned in the role as a floor nurse as well as charge nurse. Performed as preceptor to new employees. Participated in committees, i.e. One Great Team, Practice Committee, Antenatal Enhancement, Performance Improvement team, Maternal high-risk transport team, and Aseptic Technique. All clinical work has been done in high-risk centers. Able to scrub, circulate, first assist for surgical procedures, and work in PAR & SAU areas. Current OR experience obtained in L&D at Parkview Hospital and St. John’s Hospital.