⚜️ Provide support to clients and patients in Kansas City, KS, Dallas, TX, and Little Rock, AR. Collaborate with Sales teams to meet departmental objectives, while working cross-functionally with commercial and lab operations partners to identify scalable solutions.⚜️ Reach out to physicians and medical staff to gather any missing information needed to complete the order entry process.⚜️ Meet both team and individual goals while tracking personal performance metrics.⚜️ Utilize problem-solving skills to address and resolve customer complaints and escalated situations.⚜️ Skillfully navigate the complexities of managing simultaneous projects, ensuring efficient use of time and resources to achieve optimal results.⚜️ Build strong rapport with clients and patients, delivering exceptional customer service and ensuring a positive experience.

⚜️ Support clients and patient in Kansas City, Dallas and Fort Worth Metroplex work collaboratively with Client Services and Sales Team members to achieve department goals and work cross functionally with commercial and lab operations partners to identify scalable solutions.⚜️ Responsible for receiving and responding to all types of communication: phone, email and web inquiries from customers (physician offices, laboratories, and hospitals), sales representatives and patients.⚜️ Adhering to Standard Operating Procedures (SOP’s) pertaining to data entry and data verification requirements.

💠 Process referrals including interviewing clients to determine the nature and the degree of the diagnosis.💠 Verify customers’ insurance eligibility and obtain insurance authorizations.💠 Work with the Clinical Director and the Area Managers to staff referrals.💠 Submits authorization requests for all new clients and clients needing reauthorizations. 💠 Tracks authorization denials and follows through the appeals process.💠 Review therapy documentation submitted to assure standards are being met.

⚜️ Creation of new patient charts and maintenance of patient records.⚜️ Obtaining insurance authorization.⚜️ Providing financial counseling for patients and posting over the counter (OTC) payments ⚜️ Performs pre-visit chart audit reviewing for required documents/plan of care requirements. ⚜️ Attends and participates in daily/weekly meetings.

⚜️ Answers incoming calls in a professional and courteous manner, promptly responding to requests/inquiries calls for clinical personnel.⚜️ Obtains patient demographic information and accurately enters/updates EMR.⚜️ Schedules patient appointments and ensures that all required follow-up is complete. Explains insurance requirements (prescription, PCP appointment, delivery receipts, etc.) to patients/families and tracks to completion making follow-up outreach as needed.⚜️ Collects documentation and patient payments as determined by Central Billing Office.