Committed and engaging organizational director with exceptional ability to execute high-level strategies that align and engage employees with an organization's mission, vision, and values. Innovative and adaptable expertise in coaching and advising, workforce planning, performance management, cultural sensitivity, process management, succession planning, onboarding, skills analysis, communication, and employee engagement. Excels in collaborating directly with internal and external stakeholders of all levels and disciplines with a creative, optimistic outlook and pragmatic demeanor. Dynamic thinking, problem-solving and organizational ability. Versatile written and visual communication and presentation skills.

Organizational direction and supervision of over 20 campus staff and faculty personnel resulting in low employee turnover and high performance and satisfaction ratings, creating a culture of community, trust, innovation, inclusion, and compassion while monitoring and facilitating local campus operations• Leadership: Led a team of staff and adjunct faculty in compliance with California and Washington HR laws for more than 10 years without need for interventive disciplinary or performance improvement measures• Strategy Alignment: Regular coordination with senior executives to ensure campus strategy alignment with enrollment goals, budget requirements and academic program initiatives• Diversity Equity and Inclusion (DEI): Service under two internal DEI focus committees representing campus location initiatives and military and veteran population concerns, presenting to stakeholders the importance of the university’s renewed attention to DEI measures and support of integrative DEI practices • Process Improvement: Served on process improvement committees for student retention and conflict resolution software as user interface and systems thinking representative, simplifying and streamlining workflows for students, staff and faculty resulting in secure, shared records documentation• Mentoring and Training: Mentored new hires, assisting with organizational culture and technology assimilation, occasionally coordinating with IT division to ensure user-friendly and applicable software application in support of campus operational needs• Change Management: Analyzed reports, conducted interviews and communicated student needs to ensure strategic direction in support of change management as curriculum migrated to hybrid and online modalities• Student Care and Concern: Ensured the needs of diverse, post-traditional student population were met by connecting students with financial, academic and social resources for active-duty, veteran and civilian students

Coordinated remote campus operations at a military base and community college to ensure strategic alignment with university enrollment goals, budget expectations, and academic program initiatives• Organizational Optimization: Created and maintained campus master administrative schedules, coordinating with staff to ensure all academic and financial deadlines were met, receiving excellent student satisfaction ratings and maintaining outstanding student collection balance averages under 1% of tuition revenue• Institutional Growth: Determined the need for, and coordinated the operation of a second regional campus site to expand academic offerings and offer streamlined transfer pathways in cooperation with local community college increasing enrollment by 30%• Advisory Board Oversight: Created advisory board and planned annual advisory meetings to increase community engagement and ensure academic program alignment met industry expectations• Campus Relocation: Planned, coordinated and facilitated seamless campus relocation with minimal personnel or budget impact while maintaining normal academic schedule and related operations

Responsible for the ethical advisement of around 175 post-traditional learners each term to ensure academic preparedness and successful completion of degrees at the associate, bachelors, masters and doctoral levels• Student Retention: Developed a first-time student success communication plan, designing and producing weekly series of orientation materials that resulted in 85-90% returning student rates• Problem-Solving: Regularly worked with students in difficult personal, financial, and academic situations to find mutually beneficial, often creative solutions allowing for continuous pursuit of educational goals and objectives, resulting in over 250 successfully completed courses per term and over 125 conferred degrees per academic year• Academic Scheduling: Responsible for the generation of academic course schedules, faculty appointments, financial and academic student communication to ensure student preparedness and progression• Outreach: Represented the university at education fairs, college days and community events connecting with potential students, currents students and alumni to increase community awareness