Jennifer Phares Email and Phone Number

Perform client implementations on the Javelina Payer Platform which encompasses oversight of all aspects of those projects.• Liaison between the client and Development/Business Analyst teams utilizing User Stories, User Interface Mockups and Traceability Matrix for enhancements• First line triage for client vendor implementations, issues during implementation and post go live support• EDI Transaction Subject Matter Expert tasked with mentoring Javelina peers • Compile and analyze application data against incoming data utilizing SQL queries• Provide consultant led demonstrations for qualified prospects on behalf of the Sales/Marketing Department, as well as support for completion of Requests for Proposal

Manager of multiple project teams that offer underpayment solutions through identification and recovery of underpaid or denied dollars.• Create value for clients through utilization of clinical audits, contract modeling, charge capture and trend analysis• Own project profitability by balancing staffing needs with annual revenue projections• Responsible for training, development and daily direction of 10 - 12 team members across 3 - 5 client engagements• Responsible for oversight and quality assurance on final client deliverables as well as coding and process change recommendations• Prepare and present detailed revenue cycle evaluations and recommendations for national clients

Responsible for providing operational leadership and management within the Medicaid Third Party Liability (TPL) business unit.• Perform technical implementation of TPL billing services for new Medicaid Managed Care clients, production control (file management, processing optimization), change management, and customer support• Oversee the operations of recoveries and payables as well as Business Analyst• Responsible for assuring appropriate management practices, maintenance of appropriate staffing levels, competency assessment, staff orientation, ongoing education and development in all areas of responsibility• Functional Owner of EDI • Subject Matter Expert on HIPAA, NCPDP and Payer specific transactions• Attend Daily Scrum meetings, worked closely with Scrum Master and provided input during Backlog Grooming and Sprint Planning

• Compose business requirement and functional specifications for NCPDP D.0, 835 and 837 Transactions• Manage discussions between the product owner and the technical team to drive definition and implementation of business requirements • Oversee project timelines and communicate with management staff and clients to ensure projects progress satisfactorily• Fulfill EDI Subject Matter Expert role in HIPAA X12 transactions for projects including proposals, development, discovery, requirements, technical approaches and key deliverables

Provide software support for healthcare payers including third party administrators, insurance companies, self-fundedemployers and PPO’s• Compose business requirement and functional specifications for 278, 820, 835 and 837 Transactions• Function as Project Manager for 5010, ICD10, State Based Health Insurance Exchange and Marketplace & CORE Phase III implementation• Evaluate and document software changes• Perform quality assurance of software modifications• Provide Subject Matter expertise on HIPAA X12 4010/5010 transactions, CMS Reporting and ICD9/10

Provide consulting and software support to Physician Practices in the Catholic Healthcare West organization.• Focus on improving end-results and productivity of physician revenue cycle processes• Responsible for EDI and maintenance of HCFA/UB formatting• Operate as a liaison between the technical team and the end-user departments• Developed training material including policy and procedure manuals• Audited processes to ensure they were properly implemented and produce desired effect

Responsible for all business and management activities.• Coordinated and supervised build out of facility including locating real estate, approving architect design, supervising contractor progression, and final approval of site release• Responsible for hiring and management of all employees• Organize all events and media contacts for Grand Opening event and other events• Establish business relationships with vendors and arrange best possible deals for all franchisees• Create and maintain initial customer relationships and educate staff on customer service best practices• Create & maintain a cohesive team of staff members and address any issues that arise promptly and effectively• Responsible for maintaining accounting books on a daily and monthly basis. Institute and maintain investor communications and relations• Operate, manage and run small business franchise from concept through first year of operation• Build customer base by networking, marketing, and advertising in local market• Establish Customer Service policies and teach excellence and “can do” attitude to employees• Continue to build an outstanding reputation for Entrees Made Easy as the #1 Meal Preparation company in the Phoenix area• Create and improve daily operations processes to increase productivity while maintaining a clean and sanitary environment• Manage, train, schedule, and evaluate skills and progress of employees in addition to hiring and firing as needed

Provide software support as well as consulting services for physician practices. Emphasis on sales of custom reports, electronic remittance and interfaces to eliminate manually processes and increase productivity.• Software and hardware support of PCN Health Network, Intergy and Cognos products • Develop and design support presentations for national user conferences• Participate in BETA testing of software updates and upgrades• Responsible for sales demonstrations which emphasize financial reporting, accounts receivable management, and patient retention

Led a team of trainers & support specialist that had a clear focus on process improvement to increase revenue.• Worked closely with Account Receivable Director to develop processes to increase revenue• Project Manager of financial audits, procedure implementation and quality assurance• Develop, implement and administer training manuals and tools • Ensure the integrity and adherence of policies and procedures in a consistent and efficient manner• Positions held at this company: Accounts Receivable Specialist & Accounts Receivable Manager