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As a Product Manager at Numerator, I led the product development of client-facing technologies that helped reinvent the market research industry with first-party, consumer-sourced data. I have over seven years of experience in managing SaaS-focused products and a track record of consistently increasing customer retention rates and implementing customer success strategies.I leveraged beta testing, data analytics, and user research to identify and implement opportunities for improvement, resulting in a 64% increase in customer satisfaction and a 10% increase in automated subscription usage. I also managed complex, high-profile projects with key clients and drove outcomes to challenging and complex scenarios. I am a Net Promoter Certified Associate and a skilled user of Confluence and Jira. I am passionate about creating products that deliver value to customers and enable them to achieve their goals.
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Vp Of ProductGainside Llc Feb 2024 - PresentFort Myers, Fl, UsAt GainSide, we specialize in providing cybersecurity solutions and managed IT services, adopted by Fortune 500 companies at affordable subscription pricing. Our industry-leading solutions provide layers of protection for your networks, email, and users. Our services go beyond simple antivirus software, which alone does not provide cybersecurity protection. In addition, we provide a customer-first approach to IT support and service that ensures you can focus on your business while we focus on your protection and success. -
Product ManagerNumerator Dec 2021 - Aug 2023Chicago, Illinois, UsMarket Track and InfoScout have merged to form Numerator, a data and tech company reinventing the market research industry with first-party, consumer-sourced data. Owned by Kantar, Numerator blends proprietary data, including a digital panel of over one million U.S. consumers, and comprehensive path data with advanced technology to create unique insights that help companies understand their customers in real time and identify growth opportunities. My most recent role was to manage the product development of client facing technologies.- Led the planning, development and launch of the product roadmap, backlog and sprint planning to ensure timely delivery of features and enhancements that helped increase customer satisfaction- Managed and worked cross-functionally with Customer Success, Design, Education, Engineering, OPS, Product Marketing and Support to ensure VOC (Voice of Customer) needs were met- Initiated VOC calls to garner feedback between Product and main users of Numerator’s SaaS platform- Performed data analysis and reporting to identify trends and opportunities to improve product- Effectively gathered requirements for and led three (3) major client migration projects for 500+ clients- Developed key automation for reporting resulting in improved adoption and open rates-Supported Customer Success and Support through guidance on complex client-related tickets -
Product OwnerNumerator Jan 2016 - Nov 2021Chicago, Illinois, Us-Led a cross-functional team in adopting Scrum practices, resulting in improved collaboration, transparency and a reduction in project delays-Collaborated with cross-functional teams to gather project requirements, facilitating accurate scope estimation-Monitored project timelines and resource allocation to identify potential overruns, taking corrective actions that prevented budget overages- Utilized Confluence and Jira tickets to convert specs/stories and manage tasks and workflows for the Engineering team, improving productivity- Facilitated daily Scrums, sprint planning and retrospective meetings for two Agile teams- Partnered with Scrum Master to prioritize the backlog, ensuring value was delivered to customers- Owned backlog grooming to decompose and estimate stories- Documented new features for implementations and release notes- Supported testing of new features and iterated on newly built features before launch- Implemented Mixpanel for tracking product performance
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Independent ContractorNumerator Aug 2014 - Dec 2015Chicago, Illinois, Us-Worked on high profile projects for key, strategic clients-Created requirements and detailed specs/stories for Saas improvements
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Director, Account PartnersNumerator Jan 2012 - Jul 2014Chicago, Illinois, Us-Helped grow client base by $3.6M and supported the company-wide goal of 88% retention and $6.2M in growth by diagnosing retention rates versus time assessments and activities-Created and implemented innovative processes in client engagement to effectively increase client intimacy, diagnose retention rates and measure the health of a client-Implemented Net Promoter Score, a loyalty metric and discipline for using customer feedback to fuel profitable growth-Created demand and drove sales among current client base by utilizing outreach campaigns to drive products and services-Created benchmark and implemented process to increase the level of contacts at clients to a VP level or higher and C-Level at top 25%-Helped develop and grow revenue from product lines by working closely with Sales and clients to further embed product & services in the client business model and processes, through product training and education, promotion of product releases and upgrades, responsiveness to client queries and proactive outreach-Worked cross-functionally with Research, Marketing, Sales and IT through regular communication of client activities, business issues and needs-Led strategic client relationships by providing counsel to account management team, through business issue process and solutions, engagement and sales techniques-Managed team of six (6) client service representatives and mentored twelve (12) account partners-Managed the professional development of the account teams, through identifying and leveraging staff talent, providing professional mentorship/development and empowering staff decision making
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Senior Account PartnerNumerator Jan 2009 - Dec 2011Chicago, Illinois, Us-Built relationships with clients through an understanding of specific business and individual needs/priorities-Connected knowledge of the business and client’s priorities to Numerator insights through utilization of the solution-Utilized warm and cold-call techniques to drive a high volume of structured, daily client interactions-Navigated Numerator's solution on behalf of the client, ensuring the appropriate solution was provided to meet client’s business needs-Educated clients on the benefits of Numerator's solution through articulation of Numerator's value proposition-Created customized implementation and engagement plans for each client based on the understanding of their business initiatives-Conducted new client onboarding sessions to ensure delivery of value upon client investment-Led onsite and virtual training sessions to achieve awareness of key Saas functionality-Partnered with Account Executives and Client Directors to develop renewal and growth strategies
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Key Account ManagerNumerator May 2005 - Dec 2008Chicago, Illinois, Us-Managed client relationships and served as primary point of contact for senior-level personnel-Ensured that services became ingrained in clients’ everyday business processes-Increased business with existing clients via service expansions and renewals and supported new business initiatives-Worked with Sales, Client Services, IT and Operations to improve internal communication regarding client issues-Educated clients on best practices via on-site and web-based training and introduced new products to clients-Delivered recommendations to improve existing client deliverables, functionality and services based on client feedback
Jennifer Phillips Skills
Jennifer Phillips Education Details
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University Of Wisconsin-MilwaukeeAnd Applied Communication
Frequently Asked Questions about Jennifer Phillips
What company does Jennifer Phillips work for?
Jennifer Phillips works for Gainside Llc
What is Jennifer Phillips's role at the current company?
Jennifer Phillips's current role is VP of Product.
What is Jennifer Phillips's email address?
Jennifer Phillips's email address is je****@****ast.net
What is Jennifer Phillips's direct phone number?
Jennifer Phillips's direct phone number is +131252*****
What schools did Jennifer Phillips attend?
Jennifer Phillips attended University Of Wisconsin-Milwaukee.
What skills is Jennifer Phillips known for?
Jennifer Phillips has skills like Integrated Marketing, Marketing, Marketing Strategy, Advertising, Direct Marketing, Event Planning, Budgets, Retail, Sponsorship.
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