Develop and deliver comprehensive lesson plans for adult English learners, focusing on speaking, writing, reading, and listening skills. Integrate technology into the classroom to facilitate interactive learning and enhance language practice. Provide individualized feedback and monitored student progress to support skill development. Teach practical life skills, including public transportation use, workplace communication, and appropriate emotional expression. Deliver lessons on English customs, conversational English, career planning, and social adjustment to support student integration. Improved student grammar and conversational abilities through interactive activities, including role-playing exercises.

Provided HR generalist support to multiple departments, including the Johnson County Sheriff's Office, Public Works, Johnson County Airport Commission, Treasury Taxation & Vehicles, Financial Management & Administration, Department of Health and Environment, Appraisers Office, Budget, Facilities, and District Courts. Partnered with department leadership on recruitment, employee relations investigations, corrective action processes, and strategic planning initiatives. Conducted stay interviews to improve employee retention and engagement. Determined offer rates and implemented bonus plans aligned with organizational policies. Participated in the migration to a new applicant tracking system (ATS), ensuring a smooth transition and enhanced functionality. Assisted in developing a comprehensive Succession Planning process guide to support leadership continuity. Provided HR support during the COVID-19 pandemic, addressing employee needs and departmental challenges with tailored solutions.

Work to attract top-performing applicants to fill job openings, specifically sworn Public Safety positions, including Patrol Officers, Police Cadets, Firefighters, Firefighter Trainees, and Sheriff's Deputies. Work with department heads, i.e. Sheriff/Fire Chief/Police Chief as well as County Administration to develop recruiting strategies and timelines in order to ensure a successful search in a set time frame. Maintain a sound knowledge of 3 different collective bargaining agreements, relevant classification and pay structures as well as each bargaining unit's policies and procedures. Serve as a backup to the Employment Administrator and HR Trainer as needed. Perform employee investigations, compensation studies, and play a key role in the exploratory process for Core HR and Applicant Tracking systems as we move to a paperless process.

• Responsible for executing the components of the college recruiting process for both corporate and creative intern recruiting seasons. This includes scheduling, coordinating, and orchestrating all college recruiting on-campus events (career fairs, information sessions, interviews, special events, etc.) in partnership with both internal and external partners.• Execute the components of the hiring and on-boarding process for 40-50 interns each spring/summer. This includes communication with all interns regarding new hire paperwork, housing information, pre-program networking, first day arrival instructions, etc., and the tracking and documenting of all received information (i.e. intern personal details, housing/relocation stipends, etc.)• Coordinate and administer the hiring process for external candidates from interview through start date, often providing the first interaction between the candidate and Hallmark.• Complete and mail acceptance letter to candidate, verify education, process background checks, arrange and escort candidate for drug screen, and prepare and file paperwork for new hire orientation.• Assist recruiters with data integrity in the applicant tracking system, which could include candidate activities as well as vacancy updates. Ensure that files contain all documentation required by Internal Audit and government compliance.• Participate in visiting educators programs and student visits/tours, internal vacancy processing oversight, corporate store new hire onboarding assistance, and recruiting process improvements.

• Provide support for multiple areas including the Learning & Development team, the Government Grant Resource team, the Corporate Project Consultant, and the Organizational Development team. Provide temporary support for the Field Hiring team working with electronic onboarding and new hire orientation for field employees within government guidelines, including but not limited to the Department of Homeland Security. • Review department procedures and processes in order to create a more streamlined workflow as well as maintain procedural documentation. Create processes to manage high-volume training programs and ensure effective facilitation. • Manage the execution of several initiatives, including the Myers-Briggs program, FIERCE Conversations, Transition to Management and Decision Making Model. • Maintain communication and session information via TMS (Talent Management Software), as well as manage incoming calls and e-mails from various members of the organization with requests for training. Manage and maintain Microsoft SharePoint sites for Government Resource Program as well as HR’s Leading Edge SharePoint site. Manage intranet content as it relates to the Learning & Development team initiatives.• Act as a Lead LMS Administrator (Learning Management Software) configuring and deploying training courses. Provide consult to Learning Administrators on how to best set up and test learning objects to achieve desired outcomes. • Collaborate with the Staffing & Recruiting team, ensuring compliance for new hire practices and on-call work. Prepare for and co-facilitate in onboarding and new hire orientation programs. This includes preparation of mandatory paperwork such as I-9 documentation as well as company specific documents.

• Provided technical assistance to Gold Crown retailers through phone support. Examples of assistance range from password changes to more complex issues, such as the diagnosis of database corruption and issues with stores failing to communicate with Hallmark via nightly processing, as well as the diagnosis of hardware issues such as hard drive and system board failure.• Worked in an ever-changing environment as software and hardware updates occur frequently as well as changes in troubleshooting procedures. • Balanced schedule between managing incoming calls for support, specific projects, pending cases needing additional research, and outbound phone calls for follow-up. • Acted as Social Chair for department, facilitating events such as luncheons and team building activities.

Volunteer providing various office tasks, including but not limited to answering incoming calls, sending out mailers, helping to prepare for fundraising events, and creating and maintain spreadsheets.

• Corresponded with various parties, including Plan Administrators and Human Resources/Benefits departments with major corporations, lawyers, and internal individuals regarding domestic relations orders. This would include providing alternative language to attorneys to include in the domestic relations orders to better fulfill the federal compliance guidelines. • Reviewed confidential legal documentation regarding divorce situations to make determination if the documentation fell within compliance standards of ERISA guidelines, the federal law designed to federalize and unify the field of employee benefits. • Provided excellent customer service through various forms of communication including written correspondence, telephone interaction, and electronic mail. • Responded to any received Subpoena Duces Tecum or Grand Jury Subpoenas as they related to divorce situations for the whole of JPMorgan Retirement Plan Services.

Provided investment education to participants in employer retirement plans such as benefits of contributing pre-tax and after tax earnings and the potential for growth while invested. Troubleshot participant concerns and issues through call-center environment. Obtained Series 6 and Series 63 investment licensures, allowing me to provide financial advice and education as it pertained to mutual fund investments.