Jennifer Pierce, Pmp Email & Phone Number

Seattle, Wa, Us

Seattle, Washington, United States

Greater Seattle Area

Seattle, Wa

Seattle, Wa

Greater Seattle Area

Greater Seattle Area

Seattle

Collaborated with marketing and development teams to design and maintain product documentation for internal and external Customers. Coordinated with sales and content teams to track and maintain acquisition statuses. Performed product (Summon) gap analyses.

Served as single point of contact for all reported Customer issues. Assisted with issue troubleshooting, investigation, and resolution through coordination with internal functional teams. Facilitated Customers’ transitions to Maintenance, including process documentation and training. Provided onsite technical support for Customer upgrade projects.

Led cross-functional team software implementations for several Fortune 500 companies. Served as single point of contact and representative for four Customers simultaneously, ensuring responsiveness to issues, improved communication, new contracts, and Customer satisfaction. Responsible for effective management of multiple projects, both internal and external, including beta partnerships and new product introductions.

Worked as a liaison between end users and developers to gather, define, and validate functional, technical, and reporting requirements. Documented business and functional specifications that included business process flows, use case design, data mapping requirements, and user acceptance test plans. Developed and executed testing-related activities including risk analysis, test plans, use cases, coordination of testing activities, and diagnosis / resolution of deficiencies and defects.

Served as department liaison to a dozen university departments. Provided research and database instruction and training for students, faculty, and community members. Performed reference services, including desk, email, virtual / chat, and phone.

Certificate, Project Management

Mlis, Information Science

Ba, English