Highly driven individual with real-world experience planning, launching, and maturing a Shared Services organization within a higher education setting. Multiple years of experience coordinating and helping to lead transformational change by bringing employees from multiple campuses together to work in new ways, increase efficiency, and unlock cost savings. Front line Shared Services experience building teams, ensuring delivery of services, measuring and communicating progress, and meeting customer needs. Relationship builder with excellent team-building skills - able to communicate up, down, and across the institution’s organizational structure. Speaker at national and regional events including Educause, Shared Services Public Sector, Shared Services West & Shared Services in Higher Education. • Coordinated skills tracking for employee development, cross training and yearly skills survey• Implemented a digital badging program to highlight employee growth• Coordinated and conducted tri-campus workshops designed to build teams and generate plans with buy-in • Program management and project management experience for both campus wide and special IT projects and initiatives• Experience in billing and charge back models• Designed and coordinated numerous team spaces to incorporate the best use of function and technology including for a Shared Services Center• Organized onsite professional training classes• Liaison between customer and department ensuring requirements were met• Developed Internship program for multiple areas in the IT department• Oversight responsibility of the internship program and responsible for managing students’ and their soft skills training• Coordinated numerous large scale events including OU Back to School, symposiums, and department wide division meetings• Created a development program for recent graduates• Developed a new employee onboarding process• Developed and taught training classes on specific technology products