• Spearhead the orchestration of expansive, multi-year programs featuring diverse projects, cross-functional teams, and stakeholders, managing budgets ranging from $1M to $10M. As part of the leadership team, played a pivotal role in goal setting, quarterly and annual planning sessions, and determining revenue targets based on the P&L.• Incorporating project implementation methodologies to standardize processes and bridge gaps between Sales and Delivery with the goal to optimize our business model. Navigating complex, end-to-end Salesforce multi-product implementations across industries and enabling customers to meet their targets.• In the Data analytics space, managing projects providing audience attribute management services. Collaborating with stakeholders to understand requirement and liaising with the product development team to ensure deliverables are aligned. Responsible for billing & invoicing and vendor management• Guiding agile delivery implementations across projects, provided support to product owners and coached team members to ensure optimal performance. This included meeting billable targets, strategic capacity planning, customer success management, and overseeing partner services to drive delivery growth.• Established KPIs for incentives, conducted comprehensive employee performance reviews, implemented performance improvement plans, and prioritized employee welfare. My strategic influence extends to implementing new products and technologies, crafting product roadmaps, and identifying subject matter experts.• Collaborating closely with Sales and Marketing, I conduct in-depth market trend research and continuously refine our business development roadmap. Within the leadership team, I actively contribute to achieving quarterly growth targets of 20% on P&L revenue and 5% on customer base, driving our organization toward sustained success.

• Led the implementation of an auto adjudication tool, substantially slashing the processing time for drug request cases from 10 minutes to under a minute. Collaborated with leadership to define roadmaps, identify risks, and manage budgets and resources in addition to creation of project plans, schedules, status reports, sprint timelines, and overseeing sprint ceremonies.• Responsible for the successful implementation of multiple Government transformation projects using hybrid agile methodology. A notable achievement includes the automation of dispute processes, resulting in 80% reduction of court hearings.• Serving as a Scrum Master, I ensured continuous collaboration between clients and developers, conducted Acceptance Criteria testing, and managed Jira to define sprints and update user stories. Involved in architecture meetings, addressing scope, technical challenges, and proposing innovative solution options.• Engaged as part of the technical team for a major Canadian Telecommunications B2B transformation program, I conducted research and provided technology solutions for optimizing end-to-end processes across customer segments and products. • For a Canadian Telecommunications customer, managed a significant upgrade project, creating project plans and schedules, liaising with stakeholders, ensuring timely delivery• A critical contribution involved enabling the domain migration of all users from local Canadian to the global organizational domain, resulting in reduced maintenance costs for the organization.

• In charge of a global offshore team to deliver cutting-edge development and enhancement solutions for a major client in the Energy sector. Collaborated closely with key business stakeholders to analyze requirements and proposed transformative solutions that automated Stakeholder information management and the Quality Surveillance system.• Supported a small-scale Oracle integration, overseeing the continuous deployment of enhancement releases through an agile methodology. During the pivotal project transformation phase, I coordinated change management and incident management processes, ensuring seamless transitions and optimal project outcomes.• Spearheaded the implementation of Multi-Factor Authentication for Salesforce Users using OKTA, working in tandem with the Identity Access Management team to fortify security measures. • My volunteering initiatives, included Hour of Code and Making Changes - Inspiring Careers and Transitions, committing to social impact and philanthropy.

- WEDU, an NGO in Thailand works for the development of women, needed a system to help with their contact management, lead tracking, mentorship management and general customer relationship management (CRM).- Contributed to the entire project implementation from project initiation, planning, requirements analysis, development and testing. Scope feasibility was analyzed, Cost and schedule estimates were derived, risk management conducted.- The WBS was allocated to the project team which was closely monitored and controlled. Work packages tested and approved and then Project closure process was implemented, along with knowledge transfer and project signoff.

Project: Sweden SAP AMSCDuration: July 2007 – October 2007, January 2008 – May 2009.Responsibilities handled:• ABAP Team lead, responsible for various activities such as reporting, coordination, assignments within the team.• Analysis and resolution of ABAP issues in maintenance and enhancement projects.I have received the Project Star award for outstanding contribution in my current SAP project and also a recommendation for a promotion to the Managerial level.Project: Armour-EckrichDuration: November 2007 – December 2007.Responsibilities handled:• Minor enhancements and Analysis of Reports, SAP scripts.• Worked as a QA/QC lead, thereby reviewing ABAP objects and creating Peer Review checklists, thus verifying that the objects were in conformance with the Client programming standards.Project: VisteonDuration: May 2004 – June 2007.Responsibilities handled:• Senior consultant handling the open system applications, for both the European and North American Finance group. Includes development and maintenance of web applications, using CGI-PERL, UNIX and Oracle PL/SQL and applications in VB as well. Developed an internal tool for SLA Breach reporting system using CGI-PERL, Linux and MySQL. • Senior Project Quality leader, primarily responsible to ensure process compliance during project execution and to ensure the quality of the work products by participation in sample reviews / audits. Participated in the CMMi level 5 certification assessment as a Function Area Representative for the developer tester and the Project Quality leads group.

• Team Leader handling the development offshore and carrying out onsite (Virginia and Pennsylvania) installation & training. This included the requirement analysis, designing, coding and testing phases. Project scope included developing data conversion and validation software packages to simulate the CadmusWrite s/w which has Delphi as its front-end, and Perl and Omnimark as its backend.• As a Team Leader for Freightliner Project, Xyvision, was deputed onsite (Boston) for requirement specification. The development was carried offshore, which included creation and documentation of Test Scripts for the packages required for the 'Perl Object Framework' of the Parlance Document Management System. Test Scripts were developed using Active Perl on Unix platform• Being a part of the quality team, assured that projects follow quality procedures governed by ISO 9001-2000. Participated in Internal Quality Audits and was involved in ISMS audits.• Acquired the ‘Outstanding Performer Award’ for two consecutive quarters, for active involvement in project activities and handling applications single handed.

Developed software for the various channels for Eindia Web portal which included scripts for the front-end (patching of templates, selection and display of data in different formats, paging and implementing search engines) and Admin Interfaces (creation of templates, uploading images, addition, deletion and modification of data). Used Perl-CGI and PHP for server side scripting, and MySQL as the database on LINUX

Software Programmer involved in the development of websites that enables a user to view information based on different categories. This enabled the user to register, subscribe for information, participate in discussions forums, search for information, place an advertisement on this site etc. Administration facilities include sorted information display as per the category specified, deletion, modification, and other administration facilities. Used Perl-CGI, HTML and MySQL on LINUX

Underwent training and worked part time in developing the Silicon Chip Technologies Website to provide features like Login, Registration, Guest Book, Pen Pals, Newsletters, Site maintenance, Classified Advertisement, and Multiple Threaded Discussion Forum. Used Perl-CGI on Windows and Oracle and MS Access Database