Jennifer Pluma, M.Ed Email & Phone Number

· Addressed inbound support tickets via Salesforce while consistently satisfying or surpassing department KPIs.· Expertly provided schools, districts, and application partners with guidance around product utilization and best practices.

Houston, TX

Develop curriculum for a startup EdTech company utilizing a Learning Management System and the methodology published in Laddering Your Success.

Houston, TX

• Oversees the planning and implementation of projects that correlated with the curriculum across my operations.
• Leads the delivery of exceptional assistance and support with step-by-step instructions for a portfolio of 40+ clients in virtual and in-person settings simultaneously.
• Tasks with operating as primary point of contact for all clients and stakeholders throughout the project lifecycle.
• Supervises and directs the activities of a team of 3 in project planning, curriculum development, and individualized client approaches.
• Navigates the coordination of project and instructor schedules and coverage for the department’s assistants and team.
• Organized, coordinated, and facilitated technology training and troubleshooting services for clients, stakeholders, and team members.

Houston, Texas, United States

Houston, Texas, United States

- Planned and implemented 2-3 professional development sessions for intern teachers during the summer with help from other Instructional Coaches- Provided timely and specific feedback using Breakthrough evaluation templates in regards to content delivery and management - Coached and provided lesson plan feedback to 8 teachers - Created action plans with.

Houston, Texas Area

• Led the creation and development of extensive project plans for a portfolio of 80+ clients with diverse learning needs.
• Prepared and delivered high-impact presentations, lessons, and videos through employment of technology systems.
• Administered and coordinated trainings using classroom model, small groups, and one-on-one interventions as necessary.
• Engaged in strategic communications with stakeholders to ensure each client’s performance and improvement.
• Provided training, leadership, and guidance to colleagues and stakeholders on the integration of new technology platforms.
• Developed and implemented tracking systems for client participation and success in various learning programs.

Greater New York City Area

• Selected from approximately 37,000 applicants nationwide to join national teacher corps of recent college graduates and professionals who commit two years to teach in under-resourced public schools.
• Participate in intensive summer training program to develop the skills and knowledge needed to achieve significant gains in student achievement. Simultaneously teach in summer school program run by Teach For America.
• Engage in professional development, including seminars, discussion groups, workshops, readings, and learning teams specific to my teaching license area.

Houston, Texas Area

• Coached corps members (CMs) through institute and co-create individualized learning and growth goals
• Internalized content vision, content curriculum and program outcomes and then observations, videos and a sampling of institute evidence to make informed decisions about next steps to take with novice instructors
• Built and maintained strong cohort culture that created and nurtured an effective positive group learning experience for 12 instructors
• Gathered evidence from classroom observations, small group experiences, conversations with instructors and other staff, etc. to determine instructor's progress/areas for growth
• Summarized and communicated trends to School Director, Content Specialist and other partner teams where and when needed
• Engaged in data and learning structures to manage towards outcomes and to support our work to learn continuously

Greater New York City Area

• Collaborated with general education teachers to ensure that materials taught align with New York City Public School Curriculums and Common Core Standards
• Taught all subjects in a dual-language setting - English and Spanish
• Worked with students individually and in groups to promote full academic functioning
• Collaborated with school administrators, parents, and teachers in designing and implementing individualized education plans for students.
• Designed and implemented lesson plans, activities, and assessments to ensure the success of a diverse groups of students in a Title 1 school

Houston, Texas

The nation's leading entrepreneurship program, accepting 35-40 students a year. The Wolff Center prepares students to assume leadership roles in the business world, teaching them how to run their own business from the inception of an idea through its implementation.

Bacherlor Of Business Adminstration, Entrepreneurship And Marketing

Activities and Societies: Ignite Leadership Program, National Society of Collegiate Scholars, Hispanic Business Student Association.

Master Of Education - Med, Educational Leadership

Honors: Fondren Foundation Scholarship