Jennifer Pohlman Email & Phone Number

Lincoln, Nebraska, United States

• Create a productive and supportive work environment to highly engaged employees
• Effectively coach and provide development/career guidance to direct reports
• Continuous Improvement Champion to promote change within the organization
• Communicate business trends and issues to employees
• Establish/Maintain production standards and measurement methods
• Assist employees in interpreting information, understanding, and applying basic principles/policies/procedures

Lincoln, Nebraska, United States

• Monitor workflow for the case coordinator team to make sure we have the right people in the right place at the right time and make recommendations to leadership
• Run Avaya and Verint phone reports
• Assist to resolve telephone issues, escalate if needed and continue to follow up until resolution
• Update the daily huddle boards as requested
• Prepare, analyze and interpret reports for Underwriter and case coordinator team to provide and assist business needs for work condition
• Hold weekly work condition meetings with leadership

Lincoln, Nebraska Area

• Lead of the core escalation team for agent and support staff for binding authority
• Review background checks – Determine and decide whether a license support staff will be approved to receive an Allstate appointment based on the criminal and regulatory infractions
• Train/coach newly hired reps and assist if they are ready for the next level of training
• Primary Contact Vendor relations
• Subject Matter Expert for licensing compliance projects - Business Entity Licensing, Variable Compliance, and implement unlicensed support staff background checks
• Serve as a liaison for projects licensing is implementing - Test, train, and provide procedures to my team for the change of implementation

Lincoln, Nebraska Area

• Processed/researched licensing errors for Allstate policies
• Served Subject Matter Expert for coworkers– responded quickly to issues and assisted with resolving problems/escalations
• Provided Customer Service for Agents, regions, and other internal Allstate customer service departments through ACD phone line and emails
• Created job procedures/aids for my team to utilize with processing.
• Constructed email/letter templates for the reps to use as communication to the agents/sales producer

Lincoln, Nebraska Area

• Improved mail receipts the way they were distributed to the team to process
• Processed affiliation/reinstatements/background checks for sales producers
• Worked on various excel reports for managers and analysts
• Processed Property, Casualty, Health, Life appointments for sales producers

Lincoln, Nebraska Area

• Answered phone calls and direct the caller
• Assisted Office manager with daily tasks, update customer information, take payments, process tow bills, create letters
• Created database for insurance leads