Jennifer Porter Email and Phone Number

Jennifer Porter is a Customer Service Manager at Composites One. She possess expertise in transportation management, transportation, ltl, freight, trucking and 18 more skills. Colleagues describe her as "Over the past four years, I've had the privilege of collaborating with Jennifer on numerous projects in my capacity as a Business Analyst/Scrum Master. Serving as a Manager within the Customer Service team, she has consistently offered exceptional guidance to our IT teams, ensuring that all project deliverables not only met but exceeded the expectations of our customers. Jennifer and her team have taken a proactive role in our requirements gathering sessions, contributing valuable insights into our business operations. These contributions have greatly aided us in delivering solutions centered around our customers' needs. There have been several instances where customer feedback or requests necessitating IT involvement were swiftly addressed by Jennifer. She engaged with the relevant teams, overseeing the implementation of changes from start to finish. Whenever I've sought Jennifer's assistance, she has consistently responded promptly, offering the necessary support. Her extensive expertise, approachability, and professionalism are truly commendable. Any team would be fortunate to have Jennifer as a part of it!" and "Jennifer Porter is a customer service all-star and flat gets the job done. Her work ethic and commitment to her company is unmatched. I recall when she was a Platinum Representative for Yellow Freight – even then, her reliability and dedication to assisting the customer and the sales organization stood out. Over the last four years, I worked with Jennifer in her role as Customer Service Operations Manager, and then promoted her to Manager, Organizational Effectiveness – Customer Service (May 2023). As the Operations Manager, Jennifer was responsible for the daily operations of the Des Moines Customer Service center, leading a team of Supervisors. Jennifer excelled in this role and was recognized as a “Yellow Road to Excellence” award winner in 2014 and in 2017. In 2018 Jennifer was also recognized as a “Presidents” award winner. As the Manager, Organizational Effectiveness, Jennifer was tasked to lead Customer Service’s Quality and Training efforts, along with responsibility for the development of, and user experience with Salesforce Service Cloud. Reporting to Jennifer were Project Managers, and two levels of Quality Coordinators. In the short time Jennifer has been in this position she has made several enhancements that improved both the User and Customer Experience. Jennifer is often the person called upon by Corporate Media Relations and other departments to handle the most difficult customer questions. Each time she responds with grace and a sense of urgency. She truly represents Yellow’s Customer Service at any time and any place. Jennifer does a great job identifying ways to simplify processes, making tasks easier to execute, while reducing the level of effort for our customers. She understands greater user knowledge and confidence leads to greater accuracy and value for the customer. If I were building a customer service department for any company, I would have Jennifer on my team. Her steady-hand, solid business acumen and commitment to do to the right thing stands out. I encourage any perspective employer to give her an opportunity. She would be an asset to any organization."