• Automated lease deferral workflow to real time, which saved the company workhours and prevented negative impact to customers due to delayed payment deferrals. • Led initiatives to automate the lease end termination process to real time, which saved work hours and improved turnaround for lease end of life.• Spearheaded the modernization of core mainframe systems to a unified cloud based solution, which enabled the digital transformation of multiple applications and reduced overhead costs. • Migrated ETL and MFT services from on-prem and private servers to AWS, Snowflake, and EMR tooling.• Designed and launched API integration services for internal and external partners while ensuring conformation with compliance, architecture, and security controls. • Directed the incident response team, guiding offshore and onshore resources in delivering root cause analysis, problem triage, and resolutions to a diverse group of stakeholders while ensuring adherence to SLAs. • Built out data warehouse and MDM application for critical financial data while complying with complex audit and reporting requirements.• Guided project teams during the transition from waterfall to Agile methodology by providing Scrum expertise and facilitating the creation of Scrum ceremonies, product backlog, and continuous delivery pipeline.• Served as the Lead Engineer for the banking operations development team, which included overseeing the delivery of new global customer portal and internal customer management services.

• Administered Salesforce based customer relationship application for entire banking organization.• Developed and released new software and process management tools for internal banking clients.• Launched API integration services for internal and external partners while ensuring conformation with compliance, architecture, and security controls.• Coordinated all release activities from development to production in support of continuous delivery. • Managed technical artifact repository, including configuration management database, system requirements documentation, and disaster recovery plans.• Designed new API integration services for automation of essential banking services.

• Spearheaded the modernization of core mainframe systems to a unified cloud based solution, enabling the digital transformation of multiple applications.• Oversaw the implementation of multiple automation initiatives, providing significant service level improvements and lowering overhead costs.• Led the incident response team, guiding offshore and onshore resources in delivering root cause analysis, problem triage, and resolutions to a diverse group of stakeholders while ensuring adherence to SLAs. • Guided project teams during the transition from waterfall to Agile methodology by providing scrum expertise and facilitating the creation of iteration ceremonies, backlog, and user stories.• Served as enterprise recognized subject matter expert on core financial servicing systems for both technical and business teams.• Drove collaboration and harmonized functional requirements across multiple domains and business units for end to end architecture and design of SaaS and PaaS capabilities.• Mentored newly formed development teams in establishing best practices for DevOps, technical artifact creation, and quality assurance procedures.

• Served as subject matter expert for transition from Waterfall to Agile Scrum development practices, which increased throughput and reduced delivery times by 50%. • Overhauled mortgage data management system for TILA-RESPA regulations to align application with federal regulations and prevent non-compliance fines for client banks.• Advised product owner groups on best practices and programmatic considerations for the implementation of the first enterprise data lake platform and the data integration service. • Led design and development initiative for Fannie Mae and Freddie Mac mortgage origination tool.• Overhauled client facing web applications to align with Infosec and user experience requirements.• Performed regression analysis and quality assurance testing on iteration deliverables.• Acted as lead system and business subject matter expert for upstream and downstream business groups for consumer deposit and mortgage origination programs.

• Collaborated with multiple business units, project teams, and vendors to mitigate cross functional impacts. • Performed data analysis and mapping, code level research, statistical inference, and performance testing.• Mentored oncoming business analysts, program managers, interns, project leaders, and quality analysts.• Acted as subject matter expert for core financial applications including credit lending and funding.• Communicated with both business and development teams to create unified solutions for complex issues.• Managed implementation of several high value programs while ensuring aggressive timelines were met.