Jennifer Reddicks Email and Phone Number

Support R&D and cross-functional team by creating accurate and thorough specifications. Create, update, and route product specifications (ingredient, recipes, formulas, components, and finished goods) that drive product commercialization through the PLM lifecycle management software. Create R&D BOMs and recipes as necessary. Support other functions within R&D and Quality in the SAP system, either through creation of DMS documents or other PLM data entry work.Create appropriate approval workflows, while adhering to quality protocols. Ensure efficient document storage and retrieval through appropriate metadata usage.Use test database to test new programming changes in the PLM system for successful implementation before going live.

• Identify current state and future state mapping. Determine department needs and what success looks like.• Created a tool for tracking usage based on equipment, business owners, and chemicals/gases needed.• Established a method to review usage and forecast quarterly and yearly needs by business unit from a cost perspective.• Identify and remove bottlenecks from data flow.• Link tools and data together to obtain a better picture of plans and finances.• Identify consolidation issues in data due to varying data set details. Research ways to streamline data, create/use other data resources, and compile data in a more successful way for better visibility to current status.• Work with vendors, contractors, and employees to improve processes and issues discovered. • Report data monthly to check in with business owners and obtain accountability. Address issues of lack of communication by employees working on different plans. • Identify gaps and responsible owners and tools to address gaps.• Create Purchase Requisitions, route for approval, track status, log Purchase Requisition details, and track usage. • Report Purchase Requisition status regularly and budget totals in different dashboard views.• Verify and approve invoices.• Track and alert manager on additional funds needed in advance.• Provide vendors with assistance on their invoice and payment issues• Created a Work Instruction for How to Make a Purchase Requisition in SAP for the team and trained team using the work instruction.

Own and maintain the document management system for production and projects. Responsible for establishing/implementing or improving documentation policies and procedures as needed while monitoring/auditing compliance. Create and improve step by step work instructions and workmanship standards for production floor. Work with Project Managers to establish document distribution plans for each assigned project. Serves as a single point interface for incoming documentation to ensure proper filing and distribution among teams. Initiate and monitor document requests for document creation/changes, registrations, and approval workflows processes. Assists others in retrieving documentation and/or training users on the documentation management system. Promote, advise, and maintain departmental processes and training improvement/development. Collecting and tracking status of manufacturing redlines on project drawings, SOPs and work instructions and distributing back to engineering and production for incorporation. Ensure that all superseded documents are destroyed or clearly identified as superseded to prevent misuse. Coordinate with Operations and Project staff to create/maintain document numbers, log drawings, design reports, and specific documentation. Attend project coordination meetings as required and provide status updates of engineering, vendor and customer documents. Work with Quality department as required as the document administrator for the operations document center. Demonstrated ability to work effectively in a multi-department, multi-location, multi-cultural & matrix organization. Excellent oral, written, problem solving, data analysis, customer service, time management & organizational skills. Strong utilization of computer applications (spreadsheets, project schedules and word processing) to conduct data analysis and generate reports. Strong negotiation and influencing skills to drive organizational and behavioral change within the Business.

Project execution and documentation. Strong use of the Principles of Risk Management, SOPs (Standard Operating Procedures), GMPs (Good Manufacturing Processes), and Creating documentation of procedures. Generate protocols and monitor the execution of the qualification of current packaging equipment for shipping configurations to support new product introductions. PD, OQ, IQ, etc. Assist team in establishing new configurations on existing packaging equipment for NPIs. Review documentation and execution of test plans based on risk scores for thoroughness. Create Summary Reports from approved and completed protocols for record of success during any FDA or other inquires, and administered/tracked workflow approvals. Redline SOPs, documenting the process (update, review, add to protocols as needed). Perform data analysis and investigation. Ensure improvement methodology and tools are utilized effectively to maximize benefits. Deliver project goals on budget and on schedule. Analyze business, process and systems performance, and identify improvement opportunities. Communicate proactively with stakeholders and senior management regarding progress, issues and plans for resolution. Serve as advocate & role model for integrating best practices into the organization. Communicate effectively up and down, at all levels of the organization, teach and present complex and/or new ideas with clarity and simplicity. Synthesize large amount of information. Research and investigate complaints, corrective actions, and change orders for periodic review of compliance and effectiveness of establish shipping configurations for each product. Deliver results despite a shifting environment. Define problem statement clearly and accurately and apply structured and disciplined methodology to identify data-driven root causes. Innovative and effective solution development, risk mitigation, and execution. Reformat existing documents for standardization and to accommodate new document systems.

Work with client to understand test and result needs. Create test plan and work instruction for technicians and operators with process details and requirements for various printers. Oversee multiple technicians over several shifts providing training and guidance from everyday items to long term goals. Coordinate, facilitate, and assign test projects to technicians. Responsible for and provide assistance with test set-ups to facilitate timely and accurate setup. Guarantee accurate execution of testing. Adhere to and implement test priorities provided by the client. Assist shift leads with scheduling, inform them of training issues and staffing voids. Implement process changes and address testing problems. Oversee defect and evidence collection and data entry of defects into defect and ALM database. Observe, analyze, characterize, and provide insight into new defects and testing output to client engineer. Provide information and direction on process improvements to management, engineers, and techs to further enhance client test results. Train and guide new technicians into upcoming roles of production support. Review and correct any mech commands, printer command language (PCL) and scripts when errors/issues arise during testing to continue testing. Oversee environmental testing in chambers to monitor safety and practices while correctly imitating other regions and obtaining the best data. Monitor and track quality. Attend regular product testing meetings with clients. Create and update KPIs and metrics for company as a whole to present to the client. Make decisions, take appropriate actions, and share learnings with others. Highlight all testing issues and concerns to the client and any unexpected items that could affect timing and results. Update project database with plans, details, scheduling, and manpower. Update defect collection database to add each project. Create process documentation. Attend tooling development meetings and provide input and trial details.

Document Control database administrator back-up. Testing of document database customized software package and updates/patches. Wrote test scripts for testing of software to make sure all features and changes were working properly. Collected findings and observations from testing to provide feedback of success or items still needing addressed. Prioritized items found into needs and wants buckets. Create and update process documentation (Manufacturing Process Instructions, Customer Process Instructions, Cross Departmental Information, Packaging and Shipping Instructions) for production floor use. Create step by step instructions and graphics to aid in document effectiveness. Shadow operators, technicians, and engineers during R&D development of new parts to create the package of necessary information, photos, structure, and documentation. Address any CAR, CAPA, and NCMR topics in process documents. Reformat existing documents for standardization and to accommodate new document systems. Coordinate document reviews, approval, training, and release. Responsible for creating methods; which determines process and cost, update and process work instructions for job travelers. Create/update Custom in Process Forms. Develop new processes related to methods writing and ERP updates. Maintain manufacturing guidelines. Write new methods for job travelers within 24 hours of the order being placed. Modify methods and job travelers based on DCOs, NCMRs, and OCRs. Write DCOs as needed to correct information on Job Travelers. Review job travelers and IPIFs for new parts. Create new operations, operational text, and resource groups in ERP system. Attend NPI meetings and provide closure for action items assigned to methods. Write work instructions for processes pertaining to methods writing including supporting documentation. Annual update and review of manufacturing guidelines based on input from engineering and manufacturing. Provide input regarding process improvements as needed.

Focal point for automated packaging machine operators and final inspectors on production floor in regards to packaging processes and defects. Review defects and advise/approve for scrap and MRB (system transaction). Determine if a product quality hold is necessary. Responsible for creating and updating product quality holds as well as defect alerts in the hold system by lot builds. Assist in analysis and investigation of product defects and addressing additional wait and inspection times in order to verify outgoing product quality. Investigate issues that arise in order to reduce defects found. Root cause analysis. Implement ideas to improve process flow and defect reduction. Work with creating and updating Work Instructions for the operators as well as 4Ms and Operation Standards for department. Create new packaging configuration for foam ink cartridges to reduce cost and migrate to one universal patecon tote for all ink cartridges produced. Perform drop and vibration testing to qualify the new packaging configuration. Assist in creating a departmental maintenance system used to track, assign, and record PMs, CMs, and EMs. Created training slides and provided training. Work on special projects to utilize work experience and bring new concepts to area. System data verification and corrections. Equipment improvements and adjustments to accommodate different product issues.

Responsible for overall strategic and tactical production support for service delivery. Covered lifecycle of assigned products, reverse logistics and brokerage activities in North America. Set direction as required by the business. Work with partners across NA and LA regions. Responsible for on-time line readiness of NPI execution. Responsible for quality for end user/warranty, Refurb channel, and some New channel sales. On-time commitment to product and part availability. Developed and implemented production workflows, assembly steps, and reporting technology/processes. Responsible for safety, regulatory and ESD processes at repair facilities. ISO lead auditor. Manage process flow and improvements to reduce time and cost and increase quality output. Direct contact with Global Business Units (US and Singapore/Malaysia) for manufacturing processes, product design, build for assembly, build for repair, failure analysis, and performance escalations. Read 2D part drawings and correlate to product requirements. Work with DC to address/resolve issues with product at their center via audits or steps for resolution. Led NPIs at repair partners for inkjet printing group and other business groups. Drove CM’s quality program, NPI planning, and manage regulatory and ESD requirements within production lines. BOM creation. Create Engineering Requirement Specifications for product introductions at CMs. Manage SharePoint pages, provide admin work, and act as team’s contact point for SharePoint assistance. QC processes in place for output quality at or above 97.5% and Turn Around Time at 2 days. Perform product audits at multiple CMs. Improve production yields. Develop/implement production processes for returns. Train product responsible CM Engineers. Support CM issues with quick resolutions. Manage projects related to processes and time standard for overall cost savings and flow efficiency. Reduced processing costs by 500K/month. Manage tooling needs, requirements, and processes.

Responsible for the support of Vancouver Division Deskjet printers. Work with Global Business Unit product specs, functions, and part information. Responsible for Implementing part change orders and service notes into repair facilities while maintaining quality and on time delivery. Track repair data for trends. Implement processes at facilities for different repair strategies. Create and update repair Bill of Material for processing. Support several different repair facilities at one time being responsible for answering questions during processing, checking quality-auditing, advise on process improvements and cost reductions, train for disassembly/reassembly of different printers that introduce to the market. Teach troubleshooting techniques and assist in the line operator’s understanding of using our cosmetic spec criteria. Technical writing of process documentation. Responsible for monthly Quality Metrics, holding quality meetings focusing on resolving corrective action requests and tracking action items. Drive process improvements to help aid in product quality. Assist in the creation and implementation of knowledge database and structured problem solving tools for efficient troubleshooting.

Responsible for on-time product introductions into our warranty system. Administrator and responsible for management of the NPI database. Project team member for the creation of the NPI lite tool used for product introduction into the warranty system. Train engineers, buyers, and other users how to use the system database and the processes involved to complete their product entry requirements. Entered and tracked product introduction – end to end - from vintage chart notification to CPL date. Responsible for accuracy of database for timely product introductions into NA call center support database. Manage milestones for completion of data base information by task owners. Tracking of the data upload into the system in order to support customer warranty orders. Responsible for training new users. Database Assess administrator. Assist engineers in determining database structuring to accommodate special product support needs. Advise engineers on details of product requirements for complete product system uploads.

Focus on customer satisfaction escalation resolutions. Determine degree of concern and approve the best and most complete path forward. Providing on time, 2-day (repair and return) turn-around time for NA consumer customers. Review product/unit history in warranty database. Report any customer fraud found. Contact customer for further details or to provide additional help. Provide telephone tech support to Authorized Service Providers. Provide guidance for discovering and analyzing new product trends for failures and repairs. Provide close loop details back to multiple Global Business Units for product trends, issues, and build for repair-keeping logs for data review. Assist Authorized Service Providers with product and part information as well as guide them through repairs via a support phone line. Provide new employee training and product repair training to repair operators- to include database record entry. Approve failures found at Quality Audit stations and work with operator for improvement. Provide administration, coordination, and monitoring of repair lines for HP consumer Inkjet printers and Laserjet products. Focal point for customers, operators and engineers for many printer product families support and details.

A.A. studies of Engineering of Electronics Technician. Learn technician processes and responsibilities in repair area, gain knowledge to answer operators questions, dealing with customers on-line and telephone. Take on leadership and responsibility of product processing. Train operators on the repair of new products-teaching disassembly/reassembly, easier part removal practices, thought process for troubleshooting, motion without electricity trouble shooting technique for determination of electrical vs mechanical failures, etc... Contact customers to confirm complaints are taken care of. Keep supervisors informed of current production. Create reports for status of product. Develop process improvement

Responsible for proper troubleshooting and repairing of numerous DeskJet and LaserJet printers. Use system to determine customer complaint and review any history found on the unit in order to ensure a thorough repair. Focus on customer satisfaction with zero quality incidences. Support NA consumer warranty support with a repair on return 2-day turn around time. Assist in improving product Quality through Quality Assurance Team and continuous improvement. Log repair details into warranty system.