I have over all accountability for managing the iron triangle of scope (budget, time, quality) within the backlog to ensure the maximum value is delivered. I am highly available to the Agile teams I lead to answer any questions the team has on the customer’s view of the feature implementation. I continue to acquire new knowledge within healthcare industry and am able to clearly translate customer needs into product requirements. I also remain flexible while working with teams across three different platforms and acting as a SME for regulatory programs such as: Ryan White Reporting, Behavioral Health, and FPAR 2.0.

Product owner for medical health records solution. I strive to better understand the needs of the market and work with our customers to deliver high value tools that improve patient health.

Focused on Community Health Centers, Federally Qualified Health Centers, and other such programs I was able to better focus on the needs of the market and work with our customers to deliver high value tools that improve patient health. I worked directly with the owners of each of our core EMRs as the voice for this customer base to define the work to be done and why.

Provides software support for a network of over 100,000 healthcare professionals using our advanced practice management and electronic health record systems. Assists with software installation and server/workstation maintenance. Resolves complicated software/hardware issues often requiring additional research and follow up.