Jennifer Redick Email and Phone Number

Designed, created, documented and trained staff on I9 process. Automated I9 process to increase daily processing time saving 80% of the time required. Created Power Query/Power BI reporting to automate comparison saving 250 hours annually. Created vba macros to automate manual data movement. Created template documents automating emails and schedule creation thereby increasing productivity and decrease errors. Created process and tools for onboarding all external exempt hires including individual step tracking of 5 separate tickets. Created SharePoint tracker using PowerApps for customizations. Color coding, process advisor and other tools to guide the user through the process. Created manuals, walkthrough videos and remain team trainer and Subject Matter Expert. Led process improvement team to transition all GE Capital to one consistent process. Create individualized interview schedules accounting for multiple time zones and schedule limitations. Onboarding functions: new hire communications, background check processing, I-9's and any questions from anyone.

• Review all incoming emails for spam / phishing, review pricing requests for full information and added to sales quote queue.• Recreated the quote log process saving over 20% of the time required to quote each item.• Answer guest questions/complaints regarding shipping status, product quality and cost.• Managed Amazon, eBay and PO sales as well as any questions and that came through that path.

Manage the wine tasting experience for guests including serving, educating the customer and sales.Collaborated on new training process and suggestions to improve efficiency and sales.Full cycle recruiting for tasting room and brewery.

Created and designed CRM system including all processes, training materials and manuals. Responsible for all new office training including CRM system, sales tips, photo booth software, equipment operation, pricing recommendations and competition analysis. Helped develop, troubleshoot, train and create all materials for new booth software including manuals, videos and QRGs. Negotiate, book, plan and support annual National Conference including presentations, hotel reservations and in depth internal schedule.

Scheduled staff based on event needs, location, and timing.Responsible for all new host training including photo booth software, equipment operation, pricing recommendations and competition analysis.Process development and testing prior to nationwide rollout.Full cycle recruiting.

• Assist employees with routine personnel related questions as the first point of contact for employee related issues for over 2,200 employees.• Administered employee relations activities, including employee counseling, EEO/AA, recreational activities, policies, and employee orientation. • Interpreted and evaluated existing policies and programs. Developed and presented recommendations for change. • Maintained all records for workers compensation claims. Developed first report of injury procedures and conducted all on-site investigations including questioning witnesses and documenting environmental situations.• Created a new hire and safety orientation to be implemented at 14 locations nationwide.• Implemented, and administered company benefit programs, and employee health, life, disability, 401K, workers' compensation, and savings programs over 2,000 participants at sixteen locations.

Manage three associates in the Human Resource Department to maintain consistency in the implementation of policies. Completed the activities of the employment function to include the recruiting, screening and interviewing of exempt and non-exempt personnel; made recommendations on hiring decisions and starting salaries. Implemented an affirmative action planning to assist in building a diverse team.Conducting training programs, new hire and safety orientations for all new hires prior to their start date. Created and implemented in-house training for over twenty-five managers on proper interviewing techniques, FMLA, ADA, sexual harassment, discrimination and workplace violence policies.Point-person for all employee concerns and questions regarding policies, benefits, payroll and procedures.

Point-person for all employee concerns and questions regarding policies, benefits and procedures. Investigate employees' separation from the company, defend and dispute all unemployment claims thereof.Conducted payroll for 100 non-exempt and 30 exempt employees on a weekly basis. Maintain employment records including training, workers compensation, medical, attendance and disciplinary.Maintain electronic information into the ADP system to maintain accurate statistical and payroll data.Responsible for determining eligibility, distributing and collecting paperwork as well as entering all benefits into their respective system.