Launched the Grammarly Text Editor SDK, the first product available from the Grammarly for Developers platform, achieving our year-end goal of acquiring 10,000 developer registrations.

5+ years experience at this growing startup, building our online communities and leading our social media team. - Promoted to Senior Social Media Marketing Manager for demonstrated leadership.- Responsible for elevating PicMonkey's brand story and the story of our users through short- and long-form multi-channel content. - Develop quarterly social media strategies that drive marketing to meet our business initiatives. - Established and nurture seven social media profiles and communities including Facebook, Twitter, Pinterest, Instagram, and LinkedIn with a combined follower count of over 2.5 million.- Focus on top- and mid-funnel strategies. - Oversee paid social

After serving as the product support lead, I was promoted to lead marketing initiatives including influencer campaigns, social media channels, email programs, podcast advertising, and display advertising. I developed new processes while optimizing existing processes. KEY CONTRIBUTIONS:- Grew email marketing list to 800k by creating and launching an email marketing campaign from scratch where none previously existed. - Boosted organic traffic by conceptualizing and creating 30+ SEO landing pages, partnering with an external agency and internal cross-functional teams. - Increased open, click-through, and conversion rates by leading A/B testing of subject lines, copy, and landing pages.Devised unique influencer marketing campaigns with multiple media partners including Pandora, United Talent Agency, and Wave. - Solely authored editorial copy for the weekly newsletter and managed the editorial calendar.

I was hired to oversee all product support initiatives and present weekly reports on trending issues and testimonials to the team.KEY CONTRIBUTIONS:- Acted as voice of the customer and amplified voice to the entire team.- Substantially increased customer satisfaction by implementing new tools and protocols for responding, tracking, and resolving inbound customer communications.

I developed the startup's customer support system and protocols. Headed all customer support efforts. Identified and communicated with influential community members to better understand customer personas.

I hosted over 100 author reading events. Managed the special orders team of four booksellers. Oversaw the logistics and design of Elliott Bay's monthly printed newsletter.