Jennifer Rhoads Email & Phone Number

Richland, Wa, Us

Kennewick, Washington, United States

I was promoted to Operational Accountant | Assistant Controller at my annual review. This change recognizes the steady growth in process knowledge and accountability that I have naturally taken on over the course of working within this organization. I am now responsible for all regulatory reporting at the state and federal level, the overall soundness of our books, payroll reconciliation, bond accounting, management of the AP and budgeting processes, shareholder accounting and reporting, and still more room to learn and grow.

Kennewick, Washington, United States

Richland, Washington, United States

In order to further my career and developmental goals, I became a full-time student in the field of Accounting. Over the course of this two-year period, I was able to obtain two degrees: First a Bachelor's in Accounting - as a supplement to my previous Bachelor's in Business Management, followed by a Master's in Accounting. It was fulfilling to use my multi-layered experience in business and banking as a cornerstone while expanding my knowledge and understanding within the field of Accounting.

Bainbridge Island And Richland, Washington

After two months as a Teller II, I was promoted to Personal Banker. I was subsequently promoted to PBII after four months in my new position based on job performance. Responsibilities included: Fostering and growing customer relationships while providing excellent customer service to everyone who comes into the branch, or calls on the phone. This service could include the simplest of questions, or involved complex issues, all of which I was empowered to investigate and solve to the customer's satisfaction. Additionally, I performed all deposit account openings, including interpreting customer needs to determine where partner referrals could deepen and strengthen the overall banking relationship and experience.

Bainbridge Island

Began work as a part-time teller, promoted to full-time after first week on the floor, and Lead teller within the first three months. • Responsible for all basic teller functions, including customer transactions, program mastery, balancing, and referrals• ATM Custodian, including responsibility for more than $250,000 on a weekly basis, as well as machine maintenance, troubleshooting and reconciliation• Maintained a District rating of #1 for balancing and money handling practices• Designated Customer Engagement Specialist based on my consistent and above-standard performance dealing with customers• Promotion to Senior Teller added mentoring, problem solving, training and leadership responsibilities amongst tellers on the floor, and new hires within the organization

Bainbridge Island

After working the sales floor for one year, this business was purchased. From the beginning, the business approach was completely hands-on, taking responsibility for all operational tasks, while working toward delegation. • Exceptional Customer Service was a high priority, resulting in high customer retention, steady new customer growth and a realization of repeat customers becoming the backbone of business success • All Financial preparation on the local and state level using QuickBooks and conceptualized internal systems. Duties included: data entry for dailies, heavy accounts payable, accounts receivable, payroll and employee processing, EFT including State Excise tax reporting, Corporate reporting • All bookkeeping related to banking, as well as revolving account spending, management, and reconciliation, including daily deposits and cash drawer reconciliation• All financial analysis and reporting used for generating store budgets, including product and operating expenses and forecasting. Responsible for all order tracking, reconciliation and vendor compliance• Sole liaison with all outside vendors; including relationship development, ordering, sourcing and problem solving• Initiated a newsletter and curriculum for customer engagement and education. Maintenance of this program included teacher acquisition, program development, developing engaging in-store events, as well as customer communication on a monthly basis• Employee management; including all hiring, scheduling and policy training and development.• All signage, marketing and graphic development• Responsible for all additional communications with customers via the website, through email, social media and local print media channels

Greater Seattle Area

• Responsible for the collaboration and development of apparel in a Global setting• Responsible for communication across all divisions within each company, domestically and globally. Countries of contact include Mexico, China, Pakistan, India and the United States• Travel to client offices to develop styles and discuss lines. Countries with factory experience include Mexico, China and the United States• Responsible for all approvals at the factory level, including a specialization in color• Presentation of design concepts internally among development partners• Computer Acumen led to involvement within a new software test group, roll-out lead and associate mentor, as well as process development on a company level

Master Of Science - Ms, Accounting

Master's in Accounting completed June 2021.

Bachelor Of Science - Bs, Accounting

Bachelor's in Accounting completed March 2020.

Bachelor’S Degree, Business Administration And Management, General, 4.0, Honors Graduate

Activities and Societies: Golden Key International Honour Society Going back to school for my business degree after owning my own business.

Associate’S Degree, Associate Of Applied Science - Women'S Apparel Design, Dean'S List

Activities and Societies: Internship in the Knitting Laboratory, sat on the President's Council. Invited to spend my second year abroad.