Responsible for managing the execution of the Commercial Lending Transformation and the nCino Business COE, supporting 2,000 users across all commercial lines of business.

Responsible for leading large-scale, multi-year Commercial lending transformation initiatives that enhance colleague and client experience, simplify business processes, mitigate risk, and support bank growth objectives.- Execute the implementation of nCino Loan Origination System at CNB across all Commercial Lines of Business. Multi-year effort focusing on streamlining credit processes and operating models, implementing strong controls, and integrating systems across the Commercial lending environment.- Managed implementation of SOFR and other RFR for LIBOR Transition Program to meet industry and regulatory milestones.

Managed 20+ team focused on strategy, customer segmentation, business operations, and business product management in Wholesale Banking COO. - Led strategic initiatives to improve customer experience, drive efficiency, and transform the business including customer segmentation and target operating model design for Commercial Banking organizations.- Managed Business Product team to deliver new Wholesale-wide Customer Complaints platform including oversight of user experience, application development and integration, and control implementation.

Managed the design and implementation of requirements, processes and procedures for large scale, multi-year BSA/AML remediation, directly contributing to the successful resolution of the Consent Order.- Led pre-validation of BSA/AML platform; assessed user experience, accuracy of data, documents, and controls. Executed changes through technology, process, and training and communications.- Led implementation for Beneficial Ownership requirement including Treasury Management and Lending operations controls in technology platforms.- Led remediation of Financial Institutions and International portfolio, including overall management, strategy, process design, and execution, resulting in successful delivery against risk milestones.

Managed 20+ team for strategic planning and execution, business process development, user experience, and commercial lending applications across Wholesale Banking Lines of Business and Partners.- Created internal User Experience Design team; focused on implementation of simplified, intuitive standards to address customer needs and improve efficiency for Wholesale bankers; implemented framework to drive more consistent business requirements.- Led End-to-End Credit Product Lifecycle initiative and identified pain points for redesign of user experience, process, data, and system challenges in the current lending environment. - Launched and led Integrated Credit Platform to improve user experience, drive efficiency in credit and operational processes, and reduce risk through data integrity and controls. Evaluated multiple vendors and delivered business case identifying $63mm in annual benefits with the elimination of 30+ tools and manual processes.- Business Product Owner of Underwriting, Financial Spreading, and Asset Risk Rating applications and teams supporting 5,000+ users; strategic planning, customer experience, budget, release schedule, operational and technology risk, and Line of Business training and implementation.

Managed the identification and implementation of strategic growth initiatives. - Developed strategic plans for 2007-2010 and managed executive steering committee. - Managed portfolio of growth opportunities and customer segmentation analysis.- Drove execution of opportunities through sales, marketing, pricing, and credit risk policy.

Developed business strategies and identified growth opportunities for global Fortune 500 companies. Experience in strategic analysis, process redesign, target operating models and organizational design, business transformation and efficiency initiatives. Managed client and consultant teams. Industries include: Financial Services, Oil and Gas, Utilities, and Consumer Packaged Goods.

Developed market entry and operations strategies in the Asia Pacific region for Fortune 500 multinational companies. Industries include: Manufacturing, Consumer Electronics, and Agribusiness.

Coordinated conferences and policy dialogues involving global business and government leaders. Conducted research and analysis on business and political developments in US – Asia relations, including Hong Kong 1997 Transition to China, SE Asian Economic Growth, China Market Development.