Champion safety by thoroughly maintaining order during operation and carefully overseeing all aspects of entering, riding, and departing from the bus. Employ exceptional interpersonal communication to drive all objectives and ensure children follow necessary procedures by combining active listening, instruction and oral expression skills. Highly adept at multitasking pay full attention to children, parents and staff completing documentation as necessary.

Spearheaded system implementation enhancing overall performance by conducting system testing and providing critical feedback while ensuring appropriate result management and enforcing expected legal parameters. Accomplished all team objectives and exceeded expectations in the areas of Productivity, PSU quality and QAT ensuring error free operations delivering top notch processing and product delivery Maintained a thorough understanding of policy, products, coverage’s, systems and internal workflow utilizing sophisticated analysis to rigorously apply necessary procedures and state requirements. Delivered high impact training, coaching and mentoring employees in the appropriate usage of the system. Oversaw various other corporate initiatives including relocation projects, ensuring documentation and critical notifications were not omitted. Drove organizational success managing logistical supply orders for the department, providing phone coverage for the switchboard operator and secretaries as necessary and skillfully executing administrative functions. Delivered valuable support to agents by performing operational duties including screening rating requests and underwriting referral. Typed and compiled all applicable forms/endorsements and submitted to agent or insured party.