Jennifer Risk Email & Phone Number

Bristol, England, United Kingdom

Part of the underwriting element of Customer Services division. The main operational elements of UW form a department with multiple different disciplines. An exciting and varied role with an incredible team.Responsible for:- Fraud operations- Facilities, office services and UW support- Specialist operations, including H&S and data specialists- Quality Assurance function (both internal and agents)- Technical UW training function

Bristol, Bristol, United Kingdom

Leading the Customer Operations department as the organisation continues to grow. With more people understanding the importance of knowing what you money is contributing to, Triodos has never been more relevant. I have been working with an exceptional group of leaders to make sure we are delivering for our customers as they move to sustainable banking and conscious use of money, as well as continuing to deliver for the customers who have been with us from the start.

Having completed a large number of transformations using core 5 lens, 5 phase approach we then transitioned into multiple, deeper and more enhanced programmes of change. • Working across the full organisation to assess and enhance the control environment, mapping end to end, liaising with and facilitating workshops to provide a clear picture of their Risk and Control environment.• I have worked closely with multiple large scale programmes, looking at the way they work to deliver the best service for customers and aligning their operating model to fit – at times this has required strong stakeholder management skills and ability to influence all levels of the organisation.• My passion is for coaching and I am currently working towards an accreditation in Gallup's Strengths Based coaching, having already completed formal training. • I have received training from McKinseys on Root Cause Problem Solving techniques, conflict resolution and Pyramid Thinking. My key strengths are my ability to build relationships quickly, influencing and inspiring others.I am self-aware and will always challenge myself to improve, learn from everything I do, take feedback with an open mind and understand the impact my actions have on others or the business.

Peripatetic

Lean practitioner working in a large-scale transformation. Looking at cost base and wholesale changes of the way in which the operations work;- I worked with leaders to build their capability in coaching skills, feedback and performance management, presentation skills, process and value stream mapping, variability analysis and customer insights- I worked with all levels of the organisation to build their new process standards and embed the new way of working with all those involved. I enjoy being a coach, helping others to understand how they best like to work and manage their time, how they can get the best from their working environmentI work hard at being a positive role model for change

Managing First Response Unit comprising, at times as many as 13 coordinators. Fast-paced change management and presence on projects within group helping to build the profile of the department and ensure changes took them into account.